Technical Support Executive
CurrentAnswering all technical related inquiries, warranty issue, technical support by email and phone (Seek assistance from technical team if needed). Communicating with all internal departments for all technical related matters. Communicating with factory about repairs, warranty of the parts etc. Following up all for pending issues with clients by email and WhatsApp. All updates from the factory should be forwarded to customers. Receiving & Assigning Job Orders to Technical Supervisor / Technical team. Tracking assigned Job order status with the technical team and updating the status with Warehouse & Logistics Team. Coordinating with clients regarding installation process to make sure necessary materials, tools, manpower ready at the site prior installation. Coordinating with parts team to order parts for technical team. Interacting with management on all technical & customer issues.