Diana K. Email & Phone Number

EXECUTIVE SUMMARYWork From Home | Sub-contract worker for Pondera Services, LLC; United States | Remote Customer Service/Flex Agent:• Took incoming calls for donations to several ministries Took calls for The International Fellowship of Christians and Jews (IFCJ) for donations• Impact Suite calls to set appointments or get emotional support for people calling• Took incoming AARP sign up calls and VINIA Product Orders• Got resources for Donors using the CRM and website when needed• Checked on orders or other inquires• Took written prayer requests for Minister's Answered questions on offers• Changed account information• Transferred calls to other departments as needed• Helped with web pages/locating resources or answers to questionsWork was done using:• My HP Desktop Computer• Xfinity high speed internet (using Ethernet Cable)• Noise Canceling Headset• Intelmedia for scripting Five9 for calls with Soft Phone for Customer Relationship Management (CRM)• Discord for inner-company communicationsQuality Scores; 99-100% consistently• Recently recognized by TPM (Turning Point Ministries) for several 100% QA scores. This is the second time in one year.• Won a contest in the company for the most 100% QA scores• Won contest for TBN QA scores• Involved in a meeting of 45 people and staff of the IFCJ (International Fellowship of Christians and Jews) a few months ago. This meeting was to let us know what the Ministry was doing for the people of the Ukraine.• Attended an AARP meeting on training recently for my handling of calls, and high membership sign-upsWas the owner of a handyman service from May 2018 – December 2020 when COVID concerns made it so, people did not want us to work for them anymore.Before opening my business was in Collage form 2015 - 2018