Diana Laney Email and Phone Number

Telephone and online sales, customer Support and problem solving in English & Spanish, sympathetic understanding of customer issues and concerns, direct translation of documentation and data from English to Spanish, teaching customers how to use property management software within OpenBook, develop training materials for OpenBook software in English and Spanish.

Welcomed Clients, identifying & addressing client’s needs, interact with clients in person or via telephone through inbound and outbound calls, schedule and confirm appointments for all Tax Professionals, effectively manage client flow, routinely balance cash register and receive payments for provided tax services.

Scan & index sensitive student financial documents, completed verification process for all submitted documents, interact and give service to students/parents with financial aid documents and tax information.

Conduct research for Executive Director of Cancer Division, Develop communications materials and website for global cancer program, Conduct research to gather background information for development of a public health curriculum on cancer for low- and middle- income countries, Coordinate agendas for requests from international visitors to CDC, Assist with administrative duties as needed