Diana Surma Email & Phone Number

Tacoma, Washington

Tacoma, WA

• Managed daily operations of Goodwill Attended Donation Sites (ADS) including site and special event staffing, field staff supervision, and payroll
• Monitored staff compliance to department processes and policies
• Participated in interview/new hire process for ADS staff
• Purchased and maintained Donor Services Department mobile devices and Verizon Field Force Manager software subscription
• Developed, assessed and created Donor Services Department policies and procedures regarding ADS trailer operations
• Provided technical and project management assistance to department staff and director as needed.

Tacoma, WA

• Provided administrative and technical support to IT Director, eight member technical staff and external department staff/executives as needed
• Tracked capital project spending, performed monthly credit card and operational expense/invoice reconciliation
• Facilitated expedited service requests, daily work order management, assignment and follow-up
• Managed corporate cell phone program including cell phone purchasing maintenance and customer service

Tacoma, WA

• Coordinated daily operations and administration of the retail team
• Assisted Sales Director and Regional Managers in preparation and creation of reports, budgets, programs and promotions
• Maintained organized files and update records and information
• Performed information gathering and scheduling for special projects
• Collaborated with key executives and Business Operations staff on the development of program promotions and presentations
• Served as main communication link between stores and head office.

Eastern Region Office

• Coordinated scheduling for the department of Intellectual and Developmental Disabilities Service Line division
• Maintained and organized Service Line documents and records
• Recorded and distributed meeting minutes
• Generated and tracked debit reconciliation and expense reports
• Provided phone coverage for the Executive Vice President’s office

Philadelphia, PA

• Painted personalized children's furniture
• Participated in the development of interior design projects, custom murals and furniture refinishing
• Maintained customer service correspondence via e-mail
• Processed and shipped online orders
• Generated Billing Invoices

Long Island City, NY

• Employed InDesign and Photoshop to lay out, revise and modify proof pages and templates
• Acted as a liason between publishers and design staff
• Worked within strict time constraints to meet weekly publication deadlines

B.A. (Cum Laude), Studio Art, 3.5

Activities and Societies: Art Studio Monitor, 2010, Jewish Art Show Volunteer, 2009, Staff Writer, Hunter Envoy 2008• Dean's List.

Data Foundations Nanodegree, Data Analysis