Business Operations Lead
CurrentAs the Business Operations Professional lead for the Testing Unit, I’m responsible for the Human Resources allocation and budget management for LATAM and NAM regions. Working with the different account’s Directors to meet their staffing and budget needs for each project. Supporting the Regional Lead in all cross-unit operation’s needs, working closely with finance & accounts PMOs, and making sure revenue is recognized and budget meets the Business Plans.Main activities:-Created a process to closely track and discuss with the Senior Leadership about planned vs actual budget utilization due to LATAM being a dynamic region constantly having changes in scope and timelines; -Report Code allocation and Revenue Recognition with finance; established by-Weekly meetings with managers to help them focus on BP Utilization and help resolve time reporting/budget issues in a timely manner. -In charge for regional staffing recruitment and attrition; manage the recruitment process from opening position until on-boarding; work closely with HR, recruiting team and hiring Managers; help with Americas recruitment process increasing hiring up to 70% within a period of two weeks. -Support the regional senior leadership with all the operations and add hock activities. -Deeply familiar with the region’s mode of operations and demand meet region and personal KPIs (95% billable resource allocation). -Lead on two Operation system transformations/implementations.