Diana Lewis Email & Phone Number

Charleston, WV, US

Charleston, West Virginia, United States

> Facilitating ServiceNow educational opportunities in higher education> Business Development

Scottsdale, AZ

We are ServiceNow Training Partners!> Manage design, development, deployment, and support for learning solutions.> Senior Solutions Consultant, specializing in designing intuitive and easy to learn software.> ServiceNow Certified Course Instructor: ITSM Fundamentals, and Performance Analytics FundamentalsCurrent ServiceNow Certifications> Certified.

Scottsdale, AZ

Business Solutions Consulting, including needs analysis and prototype development.

Scottsdale, AZ

> Responsible for development and updates training materials for ServiceNow's IT Service Management Applications, in collaboration with the ServiceNow Business Unit, and Product Teams. ---The ITSM Fundamentals course focuses on the baseline application life cycles for Incident, Problem, Change, Knowledge, Configuration Management, Request Fulfillment, and.

Scottsdale, Arizona

> Consulted with ServiceNow customers to develop and provide customized training collateral to support their implementations. Worked with over 60 accounts including: Mattel, The Walt Disney Company, Microsoft, Sears, Toyota, Apple, Nomura, Arizona State University, Scottsdale Healthcare, and Maricopa Integrated Health Systems.> Training Courses Developed.

Scottsdale, AZ

> Develop custom training collateral for ServiceNow customers. Target audience includes users who are leveraging the ServiceNow application platform for HR Case Management, Demand Management, Asset Management, Field Service Management; and ITIL processes like Incident, Problem, Change, Release, and Request Fulfillment. Collateral formats include instructor.

> Request Fulfillment Manager - Provide operational oversight of request fulfillment for the Integrated Service Management Platform Service. Monitor metrics and implement process improvements to decrease TPT, while increasing customer satisfaction.> Process Analyst for Request Fulfillment - Provide technical and process standards for global IT-wide.

International project scope and roles included:> IT Service Management ITIL Transformation - Request Fulfillment Operatons Manager, Training Manager, Information Management.> Manufacturing Strategic Planning - Prototype Developer, Sharepoint Administrator, Scenario Planning Facilitator.> Enterprise Server Landing - Process Designer, Project Lead, Team Lead

> Training Developer, Instructor – Built and delivered instructor led and web based training solutions, within an agile development team. Courses included: Service Management, Incident Management, Problem Management, Change Management, and Service Request Fulfillment. Delivered sessions in person and in worldwide virtual sessions. Tools: Service-Now.

United States, United Kingdom

> Scenario Planning and Leveraging Networks for Indicator Monitoring__United Kingdom Department of Environment, Food and Rural Affairs__United Kingdom Office of Science and Technology__British Broadcast Company (BBC) > Scenario Planning at Intel__Future Trends 2003 conference> Techniques for Working with Global Virtual Teams__London South Bank University

Global

• > Hosted workshops, where Industry experts spoke on latest trends and indicators. Participants assimilated the information into key factors affecting their business/organization, and then collaborated to build new.
• Workshop project management
• Workshop facilitation
• Oversight of publishing output from the event
• Designed process and toolkit for video taping scan presentations, so information could be leveraged globally by Intel strategic planners.
• Designed and implemented Strategic Planning Portal, containing quick access to future scenarios, raw data, scan synthesis expert videos, synthesized information, current and historical indicators, expert directory.

Global

> Maintained network of subject matter experts, internally to Intel and externally, who would report on trend topics ranging from: Social/Cultural, Technology Usage, Competition, Manufacturing Technologies, Global Economics, Global Demographics, etc. > Built teams of subject matter experts to monitor and report on indicators on a quarterly basis. Published.

Global

• > Scenario Planning facilitates strategic thinking by understanding the environmental factors which can affect your business. Participants build 3-4 divergent future scenarios to stretch the imagination of possible.
• Workshop project management
• Workshop facilitation
• Oversight of publishing and distribution of event output in Scenario reference guides
• Taught other facilitators and shared planning best practices

> Led RFP development, evaluation and selection for Office Automation Suite. Supported migration of hospital PCs from DOS to Windows platform. Coordinated training delivery for Office Suite to hospital employees.

> Managed software development project bidding, performance against bids, responses to RFPs. Lead QA, support, training and documentation functions. Led software development projects.

> Developed custom software for small businesses.

Bs, Computer Information Systems

Activities and Societies: QBA Club (Party on QBA Geeks!)

Education record