Diana Jordan work email
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Diana Jordan personal email
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Seasoned Program Manager with over 11 years Project and Program Management experience successfully enabling remote and office-based employee productivity globally. Over 15 years Marketing and Operational Management in multiple industries, including travel/tourism, finance/banking, and information technology. Extensive experience in the creation and management of secure applications and robotic automation to accommodate a mobile/home-based workforce.• Over 11 years Engineering and Business Program Management experience with both Agile and Waterfall for implementation of business systems ranging from Marketing to Enterprise Field Delivery technologies• Creation and management of secure desktop, tablet, and mobile applications, intelligent automation, and robotic process automation (RPA) to address tooling requirements for the current and ongoing needs of employees suddenly required to work from field/home and in office• Legal/compliance, marketing, strategy, change, and release management experience in multiple industries• Agile experience including Scrum as well as creation and management of Scenarios, Features and User Stories in Team Foundation Server/Azure DevOps, and Jira.• Business Continuity and Disaster Recovery (BCDR) experience• Multi-year experience enabling digital transformation for Remote/Virtual with M365, SharePoint, Lync, Skype, Microsoft Teams and other technologies
Microsoft (Contract Staff Via Artech)
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Microsoft (Contract Staff Via Artech)United States
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Program Manager, VsbMicrosoft (Contract Staff Via Artech) May 2022 - Present
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Intelligent Automation Program ManagerWyndham Capital Mortgage Oct 2020 - Apr 2022Charlotte, North Carolina, UsRobotics and Intelligent Automation program manager, focused on reducing cost and employee time spent on repetitive operational processes using UiPath Robotic Process Automation (RPA) and other systems for document reading/extraction, and information review. -
Program Manager, Corporate Functions EngineeringMicrosoft 2008 - 2020Redmond, Washington, UsManaged multiple internal tools used daily by field-based Engineers and Account Managers globally. • Subject Matter Expert for Premier, and Premier Field Engineering organizations, and Support Tools Ecosystem.• Creation and Maintenance of legacy and vNext strategy, roadmaps, and vision for desktop and mobile applications, including Business Continuity and Disaster Recovery (BCDR) activities. • Creation of modern workshop management tooling roadmap and vision.• Sync regularly with FTE and non-FTE development resources both onshore and offshore.• Management of product backlog for vNext, Sustenance, and Live Site workstreams.• Create and manage Field Engagement Programs and Communications.• Onboarding and management of users from multiple Organizations using owned in-house application. • Design and create Custom Training Documentation to onboard new hires in multiple divisionso Train employees on the practice and procedures within owned toolseto Conduct training for tool releases as well as new organization and M&E employee onboarding• Maintain UserVoice, SharePoint, Training Library, and Release Management site.• Management of Intellectual Property Catalog, Publishing, and Skills Tracking functions residing in current tools. -
Staffing AssociateMicrosoft (Contract Staff Via Search Wizards) 2005 - 2008Managed Internal Hire staffing processes. Reviewed transition process to ensure consistency. Managed Internal interview processes and scheduling.• Created Office-based toolset to automate and ensure consistency in Internal Offer process, allowing me to handle a higher volume of internal processes. This toolset was in use by staffing associates for years after my transition to an FTE role in PFE.• Trained Staffing Associates on use of this toolset.
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Marketing Manager - Third Party LendingWachovia Corp 2003 - 2005Charlotte, North Carolina, UsOversaw all marketing collateral for Third Party Lending.• Created a set of customizable professional marketing collateral materials to be leveraged by smaller acquired banks and third-party lenders.• Handled onboarding and training from mergers and acquisitions to Wachovia tools and processes.• Worked closely with legal and compliance to ensure all marketing materials maintained corporate compliance and legal standards regardless of location.• Attended regular legal and compliance calls to ensure new laws and standards were incorporated into marketing materials and processes. -
Sales And Marketing SpecialistNew Horizons Computer Learning Centers 2001 - 2003New Braunfels, Texas, UsDesign and implement reporting procedures for General Manager and Sales Managers with the Account Executive and Educational Consultant staff. Design and implement reporting for Account Executives and Educational Consultants using class evaluations to improve efficiency of sales and customer service. Coordinate and maintain statistical reports for Sales Managers and General Manager ie - sales goals, productivity, call records, etc. Monitor student waitlists to efficiently maintain high levels of class attendance. Work as Educational Counselor for students from closed training facilities for teach-out program. Design marketing pieces as needed for print and electronic media. -
Sales And Marketing ManagerCruise Market, Inc. 2001 - 2002Upscale luxury cruise sales and marketing for both leisure and corporate markets. Marketing and on-site group program/continuing education management. Design and administration for magazine, online media and other print media. Supplier negotiations.
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Online Marketing/Inside Sales ManagerGiants (Now Ensemble Travel, A Global Consortium Over Over 2,000 Travel Agencies) 2000 - 2001Coordinate with field sales to convert new member agencies. Work directly with National Accounts and enterprise scaled members. Work directly with suppliers to assist with increasing market share among member agencies. Assist existing GIANTS agencies increase sales with preferred suppliers. Assist member agencies with evaluation and implementation of industry software. Onboard new member agencies to GIANTS sales and marketing tools, collateral, and processes. Handle all incoming inquiries via telephone and email and resolve any issues. Translate all existing marketing material into an online environment. Work closely with other GIANTS offices to assist in their online strategies. Work with existing member agencies to improve knowledge of online sales and marketing. Work as a liaison between member agencies and online service providers to evaluate the benefits for member agencies.AWARDS & PUBLICATIONS“Agent Gone Guru” – Travel Agent Magazine, November 2000. Article highlighting my position with GIANTS teaching small to large-scale business owners how to integrate technology and online strategies into their day-to-day business.
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Vice President, Director Of MarketingBrowne-Larsen Travel, Inc. 1989 - 2000Responsible for all marketing communications for the agency Created both online and print media for marketing of preferred supplier products. Negotiated contracts with suppliers, including automation and preferred supplier agreements. Meeting/convention planning and VIP services for major corporate clients Onsite supervision for large groups and meetings/conventions. Cont. Liaison with national consortia for Select marketing initiatives. Served on GIANTS Select Advisory Board Spoke at GIANTS conferences, indicating to other member agencies how to successfully implement a database marketing strategy. Trained and supervised various office personnel.AWARDS AND PUBLICATIONS: "Top 100 Rising Stars" - Travel Agent Magazine, April 1999, Article listing the top 100 rising stars in the travel industry under the age of 35 "A Web of Profit" - Travel Weekly, July 1998, Article on the successful integration of my strategies in technology and online marketing into the travel agency business
Diana Jordan Skills
Diana Jordan Education Details
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The University Of Texas At El Paso
Frequently Asked Questions about Diana Jordan
What company does Diana Jordan work for?
Diana Jordan works for Microsoft (Contract Staff Via Artech)
What is Diana Jordan's role at the current company?
Diana Jordan's current role is Program Manager.
What is Diana Jordan's email address?
Diana Jordan's email address is di****@****tal.com
What is Diana Jordan's direct phone number?
Diana Jordan's direct phone number is +161984*****
What schools did Diana Jordan attend?
Diana Jordan attended The University Of Texas At El Paso.
What skills is Diana Jordan known for?
Diana Jordan has skills like Microsoft Technologies, Enterprise Software, Sharepoint, Office 365, Powershell, Windows Server, Active Directory, Cloud Computing, Microsoft Sql Server, Enterprise Architecture, Solution Architecture, .net.
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