KEY CONTRIBUTIONS:Serve as a professional speaker, corporate trainer, and coach.• Build client relationships and deliver expertise to inspire individual and corporate clients to maximize their potential for success.• Provide guidance as clients are encouraged to identify values, set priorities, and develop strategies to achieve ultimate goals.

KEY CONTRIBUTIONS:As Manager, Learning Delivery & Learning Development (2012-2014):• Selected to manage the first offshore call center in Manila, Philippines and back office offshore support in India.• Devised the strategy, design, and delivery components that prepared over 150 customer care and technical support agents for customer engagement. • Facilitated DiSC “Working Together as a Team” workshops, which were delivered to leadership teams across the organization to encourage collaboration. Worked with senior leaders to debrief DiSC results and identify team development opportunities.• Collaborated with business leaders to design leader learning programs that prepared 40 frontline managers to coach and effectively employ metrics, call quality, and observations as performance measurement tools.• Conceptualized, developed, delivered, and evaluated a five week customer care new hire curriculum; successfully transitioned from a 100% instructor-led facilitation to a blended learning approach.• Earned designation as a Master Certified Development Facilitator and led training to certify technical trainers, HR business partners, and learning and development directors. Introduced a facilitation model and learning methodology that was incorporated when delivering learning to all audiences.As Senior Trainer, Cbeyond University (2010-2012):• Designed and facilitated all training in support of the operations group. Created standardized course content and facilitated a wide range of learning sessions via phone, video conference, and face-to-face. Implemented national on-board training program that focused on improving processes and maximizing operational efficiency.• Partnered with quality assurance in delivering continuous improvement for customer experience post-training.

KEY CONTRIBUTIONS:Instructed and developed new agents on product knowledge and soft skills.Led training sessions on new product initiatives that supported supervisor and agent teams.

Sales Trainer & Finance Manager, Jackson Acura (2007-2009)- Ecommerce Director, Team Ford (2005-2007)- Ecommerce Director, Nalley Acura (2003-2005)- Ecommerce Sales Consultant, Hennessy Honda (2002-2003)KEY CONTRIBUTIONS:• Devised and implemented consultative sales curriculum, exceeding goals and objectives as Sales Trainer. • Trained sales consultants and created sales incentives/marketing campaigns. • Developed a comprehensive sales model and successfully implemented it across all sales channels.• Facilitated training offerings and developed the sales organization in phone and e-commerce sales, role-playing, overcoming objectives, and sales efficacy. Engaged in leadership coaching/mentoring supporting teams of sales consultants and managers.Achieved early career success as a Franchise Owner for Direct Buy Inc., formerly UCC TotalHome.