Reducing monthly workload by 24 hours after proactively seeking opportunities to configure spreadsheets for import, set up direct deposit of commissions, and documenting detailed processes. All while SouthGroup acquired two more agencies. Increasing data integrity by holding account managers to a higher standard of data entry/data correction expectations; likewise increased rapport with account managers through reliable and consistent email messaging (i.e. daily reports of incomplete tasks). Reducing annual printing costs by over $500/yr. and increased security by going digital whenever practical.

Coordinating three book of business acquisitions and splits with carriers and brokers.Gathering direct deposit information for company payables and vendors; configuring the data in Applied Epic for ACH payments; saving the company approximately $400 per month in check stock.Preparing sponsorship solicitations for the annual 5K fundraiser.

Cleaning data in excel to prepare for internal audit samplesAnalyzing audit results, writing reports, and making observation-based recommendationsInterviewing both the complainants and the accused to comprehensively report on staff grievancesConducting site and medical room audits for compliance with brand and state standardsCoordinating schedules with directors and preparing multiple letterheads, org charts, and files for external audits

Reestablishing current credentialing processesInitiating/tracking progress of 60 providers' initial credentialing

Sourcing provider relations contacts so as to obtain current fee schedules and begin re-contractingAiding leadership in forecasting and negotiating for future programs by comparing payer ratesPreparing fees for first-time import into a complex billing and client management softwareDeveloping training and support for a company-wide policy review project and software launch

Creating a new on-boarding experience and on-boarding over 25 new hires.Planning and executing luncheons, summits, golf tournaments, and off-site activities for high billing clients and staff.Establishing new administrative assistance processes for the Classifieds and Local Vertical.Assistance with dissolving the former Inside Sales Vertical.Back-up support for the Native Content Manager.

KSL Interactive March-July 2015Launching a new campaign reporting methodology and customizing it's delivery to each client.Forming, executing, and evaluating a plan to document all policies, procedures, and protocols.Aligning vendor and internal policies and procedures for increased precision.Consulting on the format, content, and delivery of training materials.Dissolving the vertical.Inside Sales July 2015-January 2016Managing the entire legacy for the KSL Interactive vertical.Transitioning existing products from KSL Interactive to the Inside Sales team.Coordinating with business partners to bring three new products to the sales team.Developing a Quarterly Business Review program, schedule, and decks for the team.Reviewing and recommending win-back potential for hundreds of canceled accounts.

3 100% Mystery Shop scores within the first 4 monthsAveraging 21% over monthly sales goalSelling a $999 table and credit card during a trial interviewCreating and reviewing complex furniture orders dailyDeveloping client relationships with designers, property managers and the general publicUtilizing available resources and store policies to provide creative solutions for customers

Ensuring proper documentation of deeds of gifts and oral provenances for acquisitionsAnswering donor and appraiser inquiries about permanent collection piecesAnalyzing 4,000 permanent collection records in preparation for transfer to a new databaseTracking locations and overseeing condition reports for over 1/10 of the permanent collectionFacilitating “use of image" contracts between the museum and private partiesAccessioning 4 new works of art and evaluating accession proposalsScheduling art loans and transfers in accordance with staff and production calendaringProducing labels and loan agreements for over 600 works of loaned art within two monthsCreating object lists for 9 exhibitions including art and objects d’art

Suggestive selling of merchandise requiring knowledge of current trends, cost effectiveness, and product educationIncreasing sales through additional product recommendations including the Pier One Rewards Credit CardDaily setting and matching of sales goals personally and as a store to increase customer rapport and profitsPromoting events and products through effective merchandising, tagging, and verbally on the sales floorEngaging regularly in sales role plays with emphasis on open-ended questions and overcoming objections

Documenting 125 works of art in Utah Artist Mabel Frazer’s oeuvre and their locations in lending institutionsGathering material from 3 archives and 2 digital collections concerning Mabel Frazer’s life and works Increasing public awareness of the museum’s collection by researching and writing biographies of Utah artistsPreparing data associated with the accession and/or de-accession of art within the collection for curatorial analysis

Compiling the database for the Collector’s Exchange program, featuring 105 works of donated artDocumenting the artwork’s associated data such as measurements, date, medium, and donor informationResearching the artwork’s historical background, artist biography, and monetary valueCollecting and archiving social media material for two sponsor fulfillment bindersForming and editing a database of sponsor and patron credentials and preparing materials for distributionCompiling a volunteer recruitment database and following through with e-mails and fliers

Constructing the Think Flat exhibition training packet covering 143 contemporary artworks Compiling and forming docent training questions for the exhibit People in a Hard LandGuiding tours of 4 exhibitions for audiences ranging from early childhood to late adulthoodImplementing sessions of the Adventures in Art program where 20 children ages 3-9 appreciate and make artCrafting 3 inquiry based tours for school aged groups to be distributed to student staff and volunteer docentsProviding front desk assistance to museum patrons for approximately 152 hoursHosting 3 exhibition openings with attendance between 200 and 1,500 patronsRegistering and assisting presenters at the Transactions interdisciplinary conference, featuring 12 presentations

Provided project ideas to inquiring customers, requiring knowledge of current trends, cost, and age appropriatenessDemonstrated crafts with or without the products opened, individually or in groups up to 12 at a timeMaintained orderliness in product organization and appearance in decoration showroom and 7 other departments

Managed sample inventory in 3 showrooms 2 warehouses and 1 consultation room Updated pricing information from over 100 distributorsPrepared and mailed over 2,500 advertising pamphletsFiled over 30 current work orders alphabetically and numerically on a weekly basisMoved customer history files to new cabinet and sorting alphabetically and by dateEquipped new drapery library with over 75 sample books