As the Operations Manager for Luminari Partners, I ensure that the day-to-day operations run smoothly and efficiently. I anticipate bottlenecks a mile away, by designing and executing processes and practices for internal and external stakeholders.

Provided direct support to Executive Team including VP Workers' Compensation and Department Directors. Sourced, hired, and managed multiple vendors ensuring safety and office efficiency within budget. Planned, coordinated and tracked employee training activity. Planned and executed company events to increase morale and comradery. Managed benefits administration and payroll for ancillary company including reconciling monthly invoices, billing issues, internal reporting and employee support.

Provide senior level administrative support to Director of Human Resources, CEO, CFO and Executive Director. Defines issues, analyzes problems, and implements solutions. Resolves problems under existing general policies by researching facts and developing solutions. Works independently and with decision-making responsibility under general direction.

Provides senior level administrative support to Director of Human Resources, CEO, CFO and Executive Director. Manages multiple calendars and events . Recognizes and maintains security of confidential and propriety information. Provides proper judgment in applying criteria to new and unusual problems. Responsible for reconciling monthly benefit invoices and resolve any discrepancies to ensure Accounting can process payments accurately. • Responds to and helps resolve employee’s benefit questions and needs.

Provides administrative support to HR and Company Executives. Assists HR, CEO, and CFO in performing daily job functions. Defines issues, analyzes problems, and implements solutions. Resolves problems under existing general policies by researching facts and developing solutions. Works independently and with decision-making responsibility under the general direction.

Provide administrative support to both the claims and administrative departments in addition to answering incoming calls and greetings guests. The receptionist also assists with the day-to-day functions of the office. ALPHA Fund’s receptionist is well organized, process oriented, abides by a high set of standards, is highly motivated and performs with an exceptional level of attention to detail. The flexibility to recognize and own responsibility for responding to changing demands and managing shifting priorities is key as is the ability to work with and maintain the integrity of confidential information.

As a Claims Assistant: First point of contact for Workers’ Compensation Medical Only claimants Managed difficult conversations with claimants, employers, attorneys, doctors and investigative vendors utilizing conflict resolution and customer service skills. Supported Claim Examiners by providing timely administrative tasks to include research, letter creation, medical coding, reporting, coordinate medical treatment, process timely benefit payments, calculate wage loss and wage statements, monitor reserves and record detailed summary of injuries As an Office Assistant: Provided administrative support to Vice President to include creation of presentation materials, writing and proofing RFPs, writing office policies, travel arrangements and coordinating lunch meetings and client visits. Office coordinator; researched and purchased office equipment, managed storage needs, office supplies and inventory and played an active role with office remodel by purchasing furniture, managed data install, and contractors. Managed and monitor key and security access for office staff

Provided support to Office. Processed all incoming mail. Answered phones and directed vendors and visitors. Provided administrative support to Vice President to include creation of presentation materials, writing and proofing RFPs, writing office policies, travel arrangements and coordinating lunch meetings and client visits