Diana Mackoul

Diana Mackoul Email and Phone Number

Product Designer and Business Process Engineer @ The Cigna Group
Jacksonville, FL, US
Diana Mackoul's Location
Metro Jacksonville, United States
Diana Mackoul's Contact Details

Diana Mackoul personal email

n/a

Diana Mackoul phone numbers

About Diana Mackoul

At the helm of process innovation with Blue Cross Blue Shield, Baptist Hospital System and Cigna, my expertise in Lean Six Sigma methodologies and strategy implementation is instrumental in driving significant improvements. With a robust background in facilitating change and fostering customer satisfaction, I've led initiatives that standardized systems and processes across various enterprise levels. My roles have involved collaborating closely with executive leaders to map out processes, identify key issues and design effective solutions and actionable plans.In my most recent role at Cigna, my focus on root cause analysis and quest toward Lean Six Sigma Master Black Belt have been pivotal in delivering results that resonate with client objectives. The team and I are dedicated to leveraging practical tools to facilitate growth and innovation in design. My approach is grounded in a profound respect for all stakeholders, ensuring alignment with their goals and fostering an environment where continuous improvement is the norm.

Diana Mackoul's Current Company Details
The Cigna Group

The Cigna Group

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Product Designer and Business Process Engineer
Jacksonville, FL, US
Employees:
4158
Diana Mackoul Work Experience Details
  • The Cigna Group
    Product Designer And Business Process Engineer
    The Cigna Group
    Jacksonville, Fl, Us
  • The Cigna Group
    Business Process Engineer
    The Cigna Group Feb 2018 - Present
    Jacksonville, Florida, United States
  • 3Phase Business Advisors
    Phase 1 Services Facilitator
    3Phase Business Advisors Dec 2016 - Present
    Jacksonville, Florida Area
    Leads intense process improvement events to enable enterprise-wide standardization of systems and processes; led and directed planning sessions process mapping problem solving and implementation planning sessions with executive leaders and professionals. Subject matter expert for technical and non technical Lean Six Sigma programs and content.
  • Baptist Health
    Senior Operational Performance Improvement Consultant
    Baptist Health Mar 2015 - Jul 2016
    Jacksonville, Florida Area
    Lead process development and process improvement projects including integration planning for the new Baptist MD Anderson Cancer Center, redesign of retail pharmacy processes, design of ED to medical floor pull system and pioneering an innovative and integrated Survivorship program. Also redesigned and delivered Yellow and Green Belt training programs.
  • Practical Quality Services, Inc.
    Senior Process Improvement Consultant
    Practical Quality Services, Inc. Apr 2014 - Jul 2014
    Tallahassee, Florida Area
    Provide contract training for Rapid Process Improvement (RPI) methodology owned and copyrighted by PQS, Inc. Teach, train, coach and mentor RPI practitioners
  • Florida Blue
    Master Black Belt In Training/Claims Ci Leader
    Florida Blue Oct 2012 - Apr 2014
    Jacksonville, Florida Area
    Accountable for leading a team of 12 continuous improvement/process management professionals to drive process efficiencies and cost savings by optimizing claims processes. Authored and implemented a unique model for change management, risk identification/prevention as well as CI immersion programs. Serve as the divisional master Black Belt in Training.
  • Blue Cross Blue Shield Of Florida
    Director Of Continuous Improvement Integration
    Blue Cross Blue Shield Of Florida 2006 - Oct 2012
    Accountable for leading strategy and execution of Lean, Six Sigma and Process Management and Process Excellence programs and initiatives.
  • Florida Blue
    Chair - Breast Cancer Awareness Campaign
    Florida Blue 2006 - 2012
    Led teams of volunteers to produce annual education and awareness programs; led walk and race teams for the cause; raised awareness of breast cancer across enterprise
  • Loft Cafe And Bookstore
    Volunteer Recruitment Leader
    Loft Cafe And Bookstore 2009 - Oct 2010
    Jacksonville, Florida Area
    Provide leadership and direction to volunteer baristas at church-based Starbuck's cafe. Manage recruitment and onboarding of volunteer serving staff, liaison between volunteers and church leadership.
  • Florida Blue Foundation
    Employee Review Team Member
    Florida Blue Foundation 2005 - 2008
    Jacksonville, Florida Area
    Perform site visits to assess and evaluate grant requests and proposals; prioritize and recommend grant awards.
  • Blue Cross Blue Shield Of Florida
    Resource Manager
    Blue Cross Blue Shield Of Florida Jan 1998 - Dec 2002
    Develop end to end resource management plan for large scale greenfield IT project including resource lifecycle from recruitment through termination; staff individual sub-projects with full and part time staff, regular and contingent resources. Manage day to day employee and management issues.

Diana Mackoul Skills

Process Improvement Six Sigma Leadership Business Analysis Continuous Improvement Change Management Program Management Healthcare Strategy Strategic Planning Management Training Dmaic Health Insurance Team Building Business Process Improvement Business Process Mapping Vendor Management Visio Lean Thinking Cross Functional Team Leadership Project Management Executive Coaching Lean Tools Business Process Business Process Management Pdca Accounting Lean Transformation Black Belt Integration Organizational Development Analysis Sdlc Recruiting Analytics Managed Care Performance Management Performance Improvement Customer Service Operations Management Process Management Consulting Operational Excellence Time Management Resource Management Lean Manufacturing Insurance Sharepoint Data Analysis

Diana Mackoul Education Details

  • University Of North Florida - College Of Business Administration
    University Of North Florida - College Of Business Administration
    Master Of Business Administration (M.B.A.)

Frequently Asked Questions about Diana Mackoul

What company does Diana Mackoul work for?

Diana Mackoul works for The Cigna Group

What is Diana Mackoul's role at the current company?

Diana Mackoul's current role is Product Designer and Business Process Engineer.

What is Diana Mackoul's email address?

Diana Mackoul's email address is me****@****msn.com

What is Diana Mackoul's direct phone number?

Diana Mackoul's direct phone number is +127044*****

What schools did Diana Mackoul attend?

Diana Mackoul attended University Of Florida, University Of North Florida - College Of Business Administration.

What are some of Diana Mackoul's interests?

Diana Mackoul has interest in Animal Welfare, Children, Education, Health.

What skills is Diana Mackoul known for?

Diana Mackoul has skills like Process Improvement, Six Sigma, Leadership, Business Analysis, Continuous Improvement, Change Management, Program Management, Healthcare, Strategy, Strategic Planning, Management, Training.

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