Diana Mackoul Email and Phone Number
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At the helm of process innovation with Blue Cross Blue Shield, Baptist Hospital System and Cigna, my expertise in Lean Six Sigma methodologies and strategy implementation is instrumental in driving significant improvements. With a robust background in facilitating change and fostering customer satisfaction, I've led initiatives that standardized systems and processes across various enterprise levels. My roles have involved collaborating closely with executive leaders to map out processes, identify key issues and design effective solutions and actionable plans.In my most recent role at Cigna, my focus on root cause analysis and quest toward Lean Six Sigma Master Black Belt have been pivotal in delivering results that resonate with client objectives. The team and I are dedicated to leveraging practical tools to facilitate growth and innovation in design. My approach is grounded in a profound respect for all stakeholders, ensuring alignment with their goals and fostering an environment where continuous improvement is the norm.
The Cigna Group
View- Website:
- thecignagroup.com
- Employees:
- 4158
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Product Designer And Business Process EngineerThe Cigna GroupJacksonville, Fl, Us -
Business Process EngineerThe Cigna Group Feb 2018 - PresentJacksonville, Florida, United States -
Phase 1 Services Facilitator3Phase Business Advisors Dec 2016 - PresentJacksonville, Florida AreaLeads intense process improvement events to enable enterprise-wide standardization of systems and processes; led and directed planning sessions process mapping problem solving and implementation planning sessions with executive leaders and professionals. Subject matter expert for technical and non technical Lean Six Sigma programs and content. -
Senior Operational Performance Improvement ConsultantBaptist Health Mar 2015 - Jul 2016Jacksonville, Florida AreaLead process development and process improvement projects including integration planning for the new Baptist MD Anderson Cancer Center, redesign of retail pharmacy processes, design of ED to medical floor pull system and pioneering an innovative and integrated Survivorship program. Also redesigned and delivered Yellow and Green Belt training programs. -
Senior Process Improvement ConsultantPractical Quality Services, Inc. Apr 2014 - Jul 2014Tallahassee, Florida AreaProvide contract training for Rapid Process Improvement (RPI) methodology owned and copyrighted by PQS, Inc. Teach, train, coach and mentor RPI practitioners
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Master Black Belt In Training/Claims Ci LeaderFlorida Blue Oct 2012 - Apr 2014Jacksonville, Florida AreaAccountable for leading a team of 12 continuous improvement/process management professionals to drive process efficiencies and cost savings by optimizing claims processes. Authored and implemented a unique model for change management, risk identification/prevention as well as CI immersion programs. Serve as the divisional master Black Belt in Training.
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Director Of Continuous Improvement IntegrationBlue Cross Blue Shield Of Florida 2006 - Oct 2012Accountable for leading strategy and execution of Lean, Six Sigma and Process Management and Process Excellence programs and initiatives. -
Chair - Breast Cancer Awareness CampaignFlorida Blue 2006 - 2012Led teams of volunteers to produce annual education and awareness programs; led walk and race teams for the cause; raised awareness of breast cancer across enterprise -
Volunteer Recruitment LeaderLoft Cafe And Bookstore 2009 - Oct 2010Jacksonville, Florida AreaProvide leadership and direction to volunteer baristas at church-based Starbuck's cafe. Manage recruitment and onboarding of volunteer serving staff, liaison between volunteers and church leadership. -
Employee Review Team MemberFlorida Blue Foundation 2005 - 2008Jacksonville, Florida AreaPerform site visits to assess and evaluate grant requests and proposals; prioritize and recommend grant awards.
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Resource ManagerBlue Cross Blue Shield Of Florida Jan 1998 - Dec 2002Develop end to end resource management plan for large scale greenfield IT project including resource lifecycle from recruitment through termination; staff individual sub-projects with full and part time staff, regular and contingent resources. Manage day to day employee and management issues.
Diana Mackoul Skills
Diana Mackoul Education Details
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Accounting -
University Of North Florida - College Of Business AdministrationMaster Of Business Administration (M.B.A.)
Frequently Asked Questions about Diana Mackoul
What company does Diana Mackoul work for?
Diana Mackoul works for The Cigna Group
What is Diana Mackoul's role at the current company?
Diana Mackoul's current role is Product Designer and Business Process Engineer.
What is Diana Mackoul's email address?
Diana Mackoul's email address is me****@****msn.com
What is Diana Mackoul's direct phone number?
Diana Mackoul's direct phone number is +127044*****
What schools did Diana Mackoul attend?
Diana Mackoul attended University Of Florida, University Of North Florida - College Of Business Administration.
What are some of Diana Mackoul's interests?
Diana Mackoul has interest in Animal Welfare, Children, Education, Health.
What skills is Diana Mackoul known for?
Diana Mackoul has skills like Process Improvement, Six Sigma, Leadership, Business Analysis, Continuous Improvement, Change Management, Program Management, Healthcare, Strategy, Strategic Planning, Management, Training.
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