Diana Majala Email & Phone Number

Strong background in reconciliation, payment voucher processing, payroll management, VAT returns, financial reporting, and financial statement analysis. I am committed to offering accurate insights and strategic information to assist management and stakeholders in decision-making and collaboration projects.Customer Engagement and Satisfaction Specialist specializing in conducting comprehensive feedback surveys to address the fundamental causes of highlighted challenges, making applicable recommendations, and coordinating efforts to improve client satisfaction. Potential for retaining customers and improving service experiences.Capable of streamlining inventory management, eliminating risks associated with products that have a short shelf life, and increasing overall stock turnover.Inactive Clients Revival: I contact inactive accounts proactively to discover the reasons for dormancy and to explore reactivation solutions. Attempt to successfully reactivate dormant accounts and encourage them to buy directly from distributors.As a client appreciation advocate, I have established and implemented techniques to demonstrate thanks to both current and new clients, as well as dormant accounts, developing loyalty, and establishing strong relationships for long-term client pleasure.Through this client-centric strategy, I aim to establish a culture of appreciation that resonates with both existing and future clients, creating a lasting impression that goes beyond transactions and contributes to the overall success of our business.