Diana Alexander Email & Phone Number

Houston

Houston, Texas, United States

-Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price and under the bestterms-Determine clients’ needs and financials abilities to propose solutions that suit them-Implement negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and relatedmatters, ensuring a.

Houston, Texas Area

Houston, Texas Area

Houston, Texas Area

• Supervised Client Billing Revenue Cycle Staff ensuring departmental processes and workflow are followed and completed timely- Oversees daily revenue cycle functions and acts as front line leader to answer staff.
• Initiating and cultivating the national ancillary contracting relationship with healthcare insurance payers, Medicare and Medicaid throughout the United States.
• Implemented monthly reporting of contracts and provider enrollment related deliverables to ensure demographic targets are being met.
• Monitoring of contracted carriers claims processing and payment flow, negotiating fee schedule repricing as needed.

Houston, Texas, United States

• Prepares annual state mandated evaluation on sub-contractors in an effort to review annual financial statements, contingency plans, verification of all applicable licenses, certifications, verification that the.
• Monthly reporting to the Office of Inspector General of status of newly open and on-going fraud investigation cases of member benefits or provider related violations.
• Monitor the TCHP Fraud Investigation email inbox of potential healthcare provider and member related fraud reports.
• Quarterly compliance reporting of STAR and Chip members Out of Network, Out of Area and ER provider utilization.
• Manages all Special Investigative Unit and outside recovery consultants audited claims overpayment

• Manager of a Houston satellite Default Securities Administration office.
• People/Performance Management of a staff of 11 Securities Administration Analysts; hiring, training initiatives, process improvements, corporate policy guidance, growth assessments regarding functional and technical.
• Master Servicer Production support for client teams; mitigate risk to WFB resulting from decisions, actions and general administration of fiduciary risks in establishing procedures and managing particular issues for.
• Oversee the Production Cycle including scheduling and allocation of workloads in terms of loss claims, reconciliations, deal document compliance, and REO review to ensure SOP’s are achieved.
• Monthly performance reporting.

Reconcilliation remediation of loan investment portfolios through financial modeling of collateralized debt. Assist in the development of research processes to ensure compliance measures are achieved.

• Directly supervise a staff of 9 Foreclosure Specialist.
• Manages bankruptcy vendors, inspections companies and attorney network to ensure compliance and goals are achieved.
• Performs case reviews and month end audits on foreclosure and bankruptcy loans.
• Bid approvals on all foreclosure sales.
• Manage daily exception and management reporting.
• Identifies opportunities and recommends methods to improve process and procedures in terms of customer service, quality improvement initiatives and financial performance.

• Quarterly Risk Assessments: Information Security Policy and Standards.
• Expense Control: Forecast, Budgets, Reconciliation of $22M cost center.
• Continuity of Business: Impact Analysis, Plan Development.
• SDLC Project Auditing.
• Records Management.
• Private Label Oil & Gas.

• Direct and coordinate all aspects of the daily operations of a Call Center department of 5 exempt, 71 non-exempt employees engaged in the collection of delinquent customer accounts.
• Development of four new collections supports units, Bilingual, Escalation, Loss Prevention and Swing.
• Expense Control: Forecast, Budgets, Reconciliation of a $2.3M cost center.
• Quarterly Risk Assessments: FDCPA, Legal, Regulatory adherence.
• Continuity of Business: Impact Analysis, Plan Development.
• Year End 1099 Reporting, designated Collections Audit representative.

• Direct and coordinate all aspects of the daily operations of the Bad Debt Recovery process: assign accounts to collections agency, legal alternatives and write-off.
• Managed a team of 2 exempt, 17 non-exempt employees engaged in the collection of Late Stage delinquent customer accounts.
• Agency Due Diligence, contract negotiation and performance audits.
• Private Label Oil & Gas.

• Supervised an Inbound Call Unit with a staff of 32 Collectors and 2 Leads.
• Hiring, training and developing collector skills and techniques.
• Distribute work assignments for all collectors. Implement goals and standards for staff.
• Monitor collection results and progress on assigned accounts.
• Conduct staff performance evaluations.
• Write-off and re-age process.

• Manager all aspects of the daily operations of the Bad Debt Recovery process: assign accounts to collections agency, legal alternatives and write-off.
• Agency Due Diligence, contract negotiation and performance audits.
• Managed a team of 2 exempt, 17 non-exempt employees engaged in the collection of Late Stage delinquent customer accounts.
• Retail Corporate Credit.