Diana Marcela Cassas Email & Phone Number

Responsible for exceeding client expectations by delivering on client commitments and leveraging cross functional teams to achieve sales, service and strategic goals. This role serves as a key interface between our clients and Asurion’s internal cross functional teams (IT, Product Ops, Legal, SCM, CARE, and Program Management).

As a Client Portfolio Manager, I build and nurture strong client relationships, ensuring the success and satisfaction of our clients. Serve as a trusted advisor, collaborating with clients to identify and meet their needs, drive retention, and help them achieve their business goals.

Bogotá, Distrito Capital, Colombia

As Engagement Director, I am focused on collaborating with Huge teams to run engagements, while keeping up-to-date on daily project activities. Able to identify a client’s business needs and work with both the client and various Huge teams to understand, define and build effective and innovative solutions that generate measurable results and drive client.

- Lead the program team within the projects.- Project evaluation and forecast management.- Staffing.- Follow-up on OKR´s and portfolios across the company.- Manage and set clients´ expectations.- Account management role responsible for the Atlanta projects.

Bogota

- Manager responsible for the implementation of rwc.com and Exxon intranet.- Coordinator of the maintenance of ruthschris.com.- Leader of the team that carried out the implementation of the Intranet for Kohl´s.- Project manager for the Corelle- Website redesign project.- Staff manager, scrum master.

Lead project manager role working with US, UK, Africa, Central and South America development teams for multiple and several industries and projects. - Claro Col: Consumer experience dashboard.- Catalytic UK: Analysis, technical design and testing for developing a cloud-based platform to enable a diversified online workforce to curate biological data..

Bogotá, Capital District, Colombia

Lead projects with the financial industry, including planning, monitoring, and scope. Coordinator of 15+ people and customer management by reporting performance indicators, following-up meetings and requirements management based on agile methodology guidelines.- Redeban-RBM: Pay Central Applications Management.- ATH Outsourcing: Help desk management..

Account management role responsible for the planning, quality control, evaluation and scope. Coordination of more than 30 people and leader of methodologies such as XP as well as the development of the best practices in order to ensure quality solutions on the following projects:- Occidental Petroleum Corporation: Prisa Work Permits app- Web Migration..

Accountable for the scope, resources, risks and communications management. Follow-up on the schedules, SPI and CPI indicators. Quality Management System implementation. Processes gathering under UML methodology, preparation, and execution of functional test set:- Procuraduría General de la Nación: Missional Information System Implementation.- Ministerio de.