Diana Chong Email & Phone Number

San Diego, CA, US

Santa Clara, CA, US

Designing for our Platform AI requesters

Santa Clara, CA, US

Designed content for the world of source-to-pay

Santa Clara, CA, US

Designed content within the sourcing and procurement space

Mountain View, California, US

Designed content for personal finance @ Mint

San Francisco, California, US

• Product Space is a pre-professional organization dedicated to students striving to become leaders in Product Management, Product Marketing, or Product Design. They offer curated resources, a Fellowship Program, and an.
• Spearheaded a redesign of Product Space’s website and site content to align with the organization’s rebranding and establish consistency within the nationwide chapters.
• Edited the website content to improve consistency, fluidity, and transparency to our audience.
• Collaborated with our chapter’s Product Management and Product Marketing teams in building a full-fledged product curriculum—with concentrations in management, design, and marketing—for our chapter’s Fellowship Program.
• Teaching and mentoring fellows through our product design curriculum to prepare undergraduates for the program’s all-encompassing capstone project.
• Establishing the organization’s tone, voice, and style to strengthen brand presence. Assembling a content style guide to reinforce consistency throughout the nationwide organization.

Kuala Lumpur, MY

• Altum is an AI-driven startup specializing in deep learning and natural language processing research. I was a content writer training and implementing Altum’s AI-assisted content marketing service, Jenni.Key.
• Construct high-ranking SEO content to grow client site traffic and increase conversion rates which contributed to Altum’s 9/10 average customer satisfaction rating
• Research, empathize, and write for stakeholder needs
• Utilize AI technology to cut down research and writing time by 40% which results in marketing content that drive clients’ customer sales in less time

La Jolla, CA, US

• UCSD Design Lab's Connected Learning Pathway program partnered with Sony as part of an exploration of using electronics to stay connected. Within my team, I am a UX researcher and UX designer, applying human-centered.
• Utilized secondary research to scope out problem landscape when it comes to maintaining connections during remote conditions due to the COVID-19 pandemic
• Led user interviews and consolidated findings into insights that shaped our electronic solution that bridges the gaps in communication and relationship-building during remote circumstances
• Ideated, prototyped, and iterated on a dashboard solution that facilitates the meeting of new people on college campuses

• Level Up was a 10-week design fellowship. Teams were able to explore a range of topics from small business recovery to the voter experience. My team pursued designing for the voter experience.Within my team, I was one.
• Conducted user interviews and user testing sessions to collect insights about past voting experiences and desired voting experiences
• Performed desktop and secondary research to ideate on solutions that addressed user pain points and integrated with existing solutions for frictionless improvements to voting
• Iterated through sketches, wireframes, and prototypes that communicated potential solutions to challenges existing within the voter registration and voting process
• Curated 20+ screens of microscopy, onboarding steps, and push notifications that mirrored the voice and style of our integrated platforms
• Collaborated on and presented a final prototype with data-driven rationales at the final showcase alongside my team

San Diego, US

• Fi Design, a student-run experience design consultancy, forms partnerships between students and clients to design for real user needs in the industry. I served as 1 of 12 UX research and design consultants under 2 PMs.
• Utilized research methods, from online questionnaires to codesign, to gather insights regarding user needs and frustrations on the GID mobile application and website
• Performed and documented an expert review on the app and website to identify usability hindrances in the user experience
• Ideated on redesign solutions that targeted user pain points through iterations of sketches, wireframes, mockups, and low- and high-fidelity prototypes
• Gathered user feedback on our proposed design solutions through in-person and remote usability testing
• Co-authored research documentation and pitched a redesign audit to further communicate suggested changes and rationales to the City