Diana Harbour Email & Phone Number

Benton, Ar, Us

United States

United States

Little Rock, Arkansas Area

Oversee crew broadcasting Good Morning Arkansas.Organize show content via Outlook calendar.Responsible for finding and coaching new guest.Collaborate with marketing consultants & clients to develop segments beneficial to the businesses & viewers.Oversee katv.com web content for Good Morning Arkansas.Work with interviewees to have clear and visually appealing interviews via zoom.Coordinated with directors, editors, and on-air talent to create program content, new ideas and segments.Realigned production schedules to factor in changing conditions such as evolving designs.Planned video shoots in studio and remotely by managing production through all stages to completion.Generated guest leads through cold calling, networking and social media.

Little Rock, Arkansas Area

Organized, scheduled and produced 2 hour long Saturday morning broadcast.Researched, wrote, edited and proofread news scripts and web stories.Assisted with weekday Daybreak guest scheduling and preparation of Daybreak news content.Produced other morning shows as needed.Created reports and documents and submitted production paperwork on time.

Little Rock, Arkansas Area

Stayed alert, active and ready to respond to any request at any time using variety of available resources.Maintained maximum organization and productivity by properly sorting project components on work tables.Worked closely with manager to provide effective assistance for specific aspects of business operation.Researched and edited programming for broadcast and KATV.com.Communicated with other crew members via headsets to coordinated production activities.Supported machine operators in setup and operation of production equipment resulting in efficient runs.Supported current production needs by moving items between equipment and staging areas.Assist morning producers and crew as needed.Answer newsroom phone calls.Served as relief for receptionist as needed.

Little Rock, Arkansas, United States

Sold and fitted wedding gowns and accessories for brides-to-be.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Provided primary customer support to internal and external customers.Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.Offered advice and assistance to customers, paying attention to special needs or wants.Leveraged sales expertise to promote products and capitalized on upsell opportunities.Recommended products to customers, thoroughly explaining details.Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.Answered customer telephone calls promptly to avoid on-hold wait times.Responded to customer requests for products, services and company information.

Little Rock, Arkansas, United States

Helped customers locate products and checked store system for merchandise at other sites.Prepared merchandise for sales floor by pricing or tagging.Engaged with customers to effectively build rapport and lasting relationships.Answered customer questions regarding sizing, accessories and proper care for merchandise.Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.Maintained customer satisfaction with quick and professional handling of product returns.Applied security and loss prevention training toward recognizing risks and reducing store theft.Provided positive first impressions to welcome existing, new and potential customers.Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.Increased sales by offering advice on purchases and promoting additional products.

Little Rock, Arkansas, United States

Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.Oversaw activities of 4-person team in maintaining good client relations and daily store activities and motivating employees to maximize performance.Set, enforced and optimized internal policies to maintain responsiveness to demands.Stayed up to date on changing product and service options to provide top-notch support to customers and employees.Enhanced supervisory and leadership abilities by working closely with mentoring Store Manager.Trained personnel in Lane Bryant procedures and enforced participation in exercises focused on developing quality costumer service.Oversee cash registers and bank deposits.Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.Greeted and welcomed new costumers, establishing quality connections to assess client's needs.Rotated merchandise and displays to feature new products and promotions.

Mass Media, Media, Public Relations, Speech Communication

Activities and Societies: Vice President PRSSA, Intern Communication Skill Center

Mass Communication/Media Studies

Mass Communication

Activities and Societies: Delta Zeta, Alpha Phi Omega, Yearbook Editor, Newspaper Photographer, HTV Producer