Diana M. Email & Phone Number

Hartford, Ct, Us

Greater Hartford

Hartford County, Connecticut, United States

Collaborated closely with quality team members, new business managers, and other stakeholders to assess and prioritize current and future training needs based on organizational goals and operational requirements.Researched, developed, and created new training materials, and updated existing content as necessary to ensure relevance and effectiveness.Utilized tools like Biteable for video creation, PowerPoint for presentations, MentiMeter for interactive sessions, and other platforms to develop engaging training materials and aids.Developed knowledge checks and quizzes to complement training materials, ensuring comprehensive understanding and retention of key concepts.Facilitated comprehensive new hire, refresher, and upskilling training sessions in Annuity New Business operations, ensuring accelerated proficiency and adherence to industry standards.Maintained detailed tracking and reporting systems for training materials creation, distribution, attendance records, and knowledge check completions, delivering clear insights to management.Provided coaching and mentorship to new hires post-training to provide ongoing support and guidance, ensuring their successful integration into the team.Researched and validated new processes to update or create standard operating procedures (SOPs) for Annuity New Business, ensuring they meet industry standards and enhance operational efficiency.

Niantic, Connecticut, United States

Instruct classes in the following courses: CPR/BLS certification, EMT-B for NREMT certification, and Healthcare Specialist (medic) classes for Army Combat Medic certification and re-certificationProvide field trauma and routine care in real world settings Administer unit drug urinalysis tests 2019-2020 Phase 2 Non-Commissioned Officer In Charge (NCOIC):Manage and mentor instructors during Phase 2 of Combat medic coursePrepare and manage course schedule, instructor class assignmentsSubject Matter Expert (SME) on all 68W/Combat Medic skills: Saline Lock and Direct Line IV access, FAST 1 (Intraosseous) IV access, Cricothyroidotomy, Occlusive Dressing and Needle Chest Decompression, Hemorrhage Control.