Diana Reid Email & Phone Number

Toronto, On, Ca

Overseeing a total of 5 Dental Practices across the GTA & 1 Pediatric Dental Office in Windsor; 60+ employees Supporting day to day operations of all Dental Practices including attaining revenue and profit goals, KPIs, ensuring clinical supplies and other clinical costs/expenses are stayed within given budgets, accounts receivables, ensuring IPAC policies are implemented at the clinic, and conducting monthly clinical audits.Overseeing the Clinic Managers & meeting with each manager on a weekly basis analyzing clinic needs, reviewing financials, day to day operations and providing support needed for the managers to grow & succeed. Hosting routine weekly & monthly meetings.Meeting with all Dentists & Specialists on a weekly & monthly basis to provide support, address any concerns & needs, and discuss long term goals.Managing and coaching the Dental Clinic team to ensure the utmost patient care is provided daily through coaching, mentoring, and training. Ensuring expectations are set with the team along is attainable targets and goals regarding customer service, financials and teamwork.Reporting directly to the VP of Operations on a weekly basis discussing all practices, participate in decisions for expansion & acquisitionAnalyze weekly KPI reports, Capital Expenditures, Profit & Loss Statements; setting strategies accordingly. Evaluating clinic and individual performance on a daily basis & addressing potential problems and suggest prompt solutions.Analyze regional market trends & discover new opportunities for growth.Suggesting techniques to increase patient acquisition, retention and satisfaction; Working directly with the Marketing Manager.Identify hiring needs, select & develop a training plan with the clinic for new employees. Set supply and staffing budget for each office and monitor on a weekly, daily, monthly & quartery basis

Toronto, Ontario, Canada

Overseeing a total of 10 Dental Practices across the GTA & 2 in Alberta; including 3 Area Support Managers reporting directly to myself.Accountable for the operations of all Dental Practices including attaining revenue & profit goals, ensuring clinical supplies & other clinical costs/expenses are stayed within given budgets, accounts receivables, ensuring Infection Prevention and Control policies & procedures are implemented, reviewing the operations of the practice with the Dental Centre Managers & Clinical team, and conducting monthly clinical audits. Overseeing the Dental Centre Manager including managing Payroll, clinical expenses, ensuring policies & procedures are implemented, hiring employees, & conducting interviews if needed.Overseeing & auditing patient schedules to ensure the schedule is highly productive, patient information & insurance information is up to date, and the schedule is properly organized for all clinical providers.Regular visits to each practice based on the needs & providing guidance and support to all team members. Communicating directly with the Dental Centre Managers, Dentists, Specialists on a regular basis. Addressing HR concerns, providing support with conflict resolution and motivating the Dental Centre Manager to continue to provide support for their team & set appropriate expectations. Reinforcing company culture, team morale & the importance of working harmoniously together to ensure team success.Managing & coaching each team to ensure the utmost patient care is provided daily through coaching, mentoring, and training. PLs, KPIs, Power BI, EDMS, Microsoft Office, Coupa, Dentrix Dental Software, ABELdent Dental Software, ParadigmReporting directly to the COO regularly discussing all practices. Providing a detailed summary of the operations of the practice to ensure goals are being met. Working with the COO on coaching and developing team members to ensure the Dental Practice is successful.

Toronto

Working directly with the HR Manager, National Operations Support Manager, HR Coordinator, & Talent Acquisition Specialist.Working with software's such as Pay Works, Applicant Pro, Dentrix Admin, Policy Tech, Demandforce, & Bamboo HR.Onbaording new employee & associate files through HRIS system, tracking and keeping record of all new and current employees which includes: On-boarding documents, offer letters, payroll information, validating certificates with RCDSO, background checks & completing reference checks.Working with Regional Managers, Regional Support Managers & Dental Centre Managers to support all employees and associates regarding questions pertaining to in-field clinic work and general HR inquiries. Training support on all HR Policies & Procedures.Assisting the HR Manager with researching & conducting demo’s for HRIS systems and how improvements can be made. Assisting the implementation of HRIS systems to improve and conduct the flow of HR to Payroll to be seamless.Assisting National Operations Support Manager upon requests – Creating Associate agreements, reviewing polices, monthly clinic reports, uploading and updating documents on learning platforms.Employee orientations: preparing orientation presentation, scheduling all attendees, and ensuring all policies, procedures, and new employee on-boarding knowledge is provided to new employees.Administering benefits to all eligible employees. Continuous follow up regarding 3-month probationary period, ensuring all employees eligible for benefits meets the deadline. Ensuring employees are enrolled in the correct Class Type benefits plan. Coordination of HRIS and Benefits system, working directly with Payroll. Updating Health & Safety policies. CPR certifications and courses are issued. Annual workplace assessment must be completed, Unusual Occurrence reporting (when needed), reviewing Ministry of Health X-Ray requirements for all clinics.

Toronto, Canada Area

Working with and reporting directly to HR Manager and HR Director, and all Canada & USA Account Teams.Issuing on-boarding paperwork to newly hired employees in Canada & USA through Salesforce data base and Paychex Flex HRIS system (USA) and Sales Force (CDN) for over 1000+ employees including Criminal Background Checks.Advising, providing assistance, knowledge and information to USA employees regarding Benefits. Enrolling all eligible employees in company benefits program on a monthly basis after 90-day probationary periodPreparing Termination letters, Warning Letters, Employee Change Form Letters, Job Abandonment, Unemployment Insurance Claims, Employee Verification forms, WSIB Form 7, USA Accident claims, Employee Benefits, Daily Reports & all documents needed and submitted for Canada and USA.Assisting the HR Manager with formulating new methods on how to improve employment policies, processes and practices, assisting in all projects related to Workplace Health & Safety, Compliance, Training & Development, Recruitment & Onboarding, Compensation, Performance Management, and Total Rewards, Job Descriptions, Agreements & contracts, internal training manuals for all USA and Canada employees.Implementation and launch of the new company HRIS system; PayChex USA – Updating training manuals, expert on HRIS system, assisting and training HR team in getting familiar with the new HRIS system for 50+ USA employees. Worked directly with USA HR Manager at SDI USA Las Vegas, NV and provided Training on new roll and on all HRIS systems. Keeping up to date and maintaining all HRIS systems and updating all training manuals and guides – Paychex USA, My Staffing Pro, Stratus Time, Resume Power, Job Science & Sales Force for Canada and USA. Suggesting new ideas or options regarding all HRIS systems on a daily basis to help the company grow.Overseeing HR Coordinators in all HR related inquiries and advising for Canada & USA related issues.

Toronto, Canada Area

Full cycle 360 recruitment process for SDI Marketing for various programs (Canada & USA).Salesforce, My StaffingPro & Resume Power Applicant Tracking System.Creating job descriptions and job postings for all programs and positions.Research and posting in all job posting avenues, especially in remote regions.Building a network, meeting new people & networking to build relationships with clients and applicants.Screening resumes (50+ Resumes/Day).Scheduling and conducting phone screenings, face to face interviews, group interview & skype Interviews.Offering verbal employment to qualified candidates.On-Boarding employees to company server & issuing all required on-boarding new hire paper work.Issuing Criminal Background Checks to required candidates.Building and maintaining relationships with all new hired candidates.Corporate Recruitment: Full cycle recruitment. Working directly with Senior Manager, Talent Acquisition Specialist in recruiting Co-op students for 4-month company internships. Job Postings, Campus Recruitment, reviewing resumes, phone interviews, face to face interviews, scheduling and booking interviews for Account teams.

Toronto, Canada Area

• Full cycle 360 recruitment process for SDI Marketing for various programs (Canada & USA).• Experience with Salesforce & Resume Power Applicant Tracking System.• Creating job descriptions and job postings for various programs and positions.• Research all job posting avenues, especially in remote regions.• Building a network, meeting new people & building relationships.• Screening resumes (40+ Resumes/Day).• Contacting all candidates who have submitted resumes (40+ Resumes/Day).• Conducting daily phone screenings & Skype Interviews.• Offering employment to qualified candidates.• On-Boarding employees to company server & issuing all required paper work.• Issuing Criminal Background Checks to required candidates.• Building relationships with all new hired candidates.• Applying all skills and knowledge, while learning & gaining new skills and experience in the Recruitment sector of Human Resources.• Light HR Administration Duties.• Gaining knowledge and experience in all aspects of Human Resources – Training & Development, Healthy & Safety, Policies and Procedures.

Toronto

• Creating brand awareness and representing major clients at various high volume locations in Toronto leaving customers with a fun and memorable experience.• Represented President's Choice Financial MasterCard & MBNA MasterCard at various events all around Toronto completing applications for new account holders.• Engaged and interacted with consumers face to face, direct selling, and promoting for our top tier clients financial products.• Represented President's Choice Financial at the Canadian National Exhibition completing applications for new account holders. August 2013.•Represented the MBNA MasterCard and the Canadian Football League at various sports events. 100th Grey Cup, Toronto Raptors, Toronto Blue Jays, Toronto Maple Leafs & Toronto Argonauts.•Represented Cooper Tires in Canada at the Subway Super Series Hockey Game in Ontario.•Food & Beverage Brand Ambassador representing the client in a professional manner.•Brand Ambassador for various programs creating a positive brand awareness by handing out samples and representing the client in a fun professional manner.

Mississauga, On

• Working within a team in a professional matter attending to all clientele.• Reaching daily individual sales goals and team goals.• Attending to and assisting all clientele needs on a daily basis.• Completing all tasks prior to opening and closing of store – ie. Folding, cleaning, spacing, table changes.• Maintaining professionalism at all times.• Reviewing all training manuals, staying up to date with new season items and fashion trends.• Representing the Lacoste brand in a professional manner at all times.

Shops At Don Mills

• Impeccable customer service skills in a sales-driven environment.• Reach all daily team goals and personal goals.• Prepare all beverages for customers in a fast paced and high volume environment (20+ drinks per hour).• Engage and interact with customers face-to-face & direct selling.• Provide knowledge to customers about company products and merchandise, and answering any questions or concerns.• Advise customers on which products/merchandise best fits their needs.• Ability to work in a team and independently.

Ajax, On

• Engaged with customers on a daily basis providing them with their needs.• Serving customers with a face to face interaction, engaging them with conversation and satisfying their needs.• Cashier duties and responsibilities.• Production and Inventory duties and responsibilities.• Maintained professionalism while working in a fast paced environment.• Able to multitask providing a great customer experience, supervising all productions, and completing tasks prior to scheduled due dates.• Responsible for all opening and closing store duties.

• Responsible for providing exceptional customer service.• Cashier duties and responsibilities.• Responsible for providing customers with a memorable experience prior to leaving the store.

Advanced Diploma, Human Resources Management And Services

Graduate Class of 2013

High School

Ontario Scholar Graduate