Diana Narbutaitė Email & Phone Number

Singapore

Central Singapore

- Management and processing of Medical and Travel insurance claims, clients support, Investigations of claims and disputes, Liaising with Insurers on all claims related matters- Negotiation with insurers to ensure fair and appropriate claim payment made to clientsProviding advice to clients regarding claims issues and status- Consultancy of International Medical and Travel Insurance policies rules, benefits, and regulations- Company Event Management board member

Central Singapore

- Sales & advisory of International Medical and Travel Insurance policies- Analysis of customers’ needs, proposals preparation, consultations, and advisory- Individual client’s medical insurance portfolios management. Handling general insurance applications and databases.- Actively establish and maintain good customer relationships, providing ongoing support, information, and guidance.

Lithuania-Sweden

- Coordination of travel arrangements, organize regional meetings, calendar management, and reimbursement of expenses.- Actively establish and maintain relations with stakeholders across the Bank.- Project owner of “Digital Whiteboard” implementation in SEB Vilnius.- Create, proofread, and edit various reports, presentations, meeting minutes, and other material.- Organizational committee member of the “Stepping stones 2017” innovation event, presenting robotics, AI, blockchain, and other future banking technology.

Lithuania

- Consistent, high-quality, and timely back-office service delivery to retail customers in Sweden. Expert in several banking processes (KYC, Refund of charges, Cards, Verification inquiries), constant input, and leadership in Continuous Improvement activities. - Organized and led the Risk management and quality meetings - Coordination of Team to Department level events. - Winner of Accounts and Payments Operations “CI days” events in Vilnius and Riga, 2016.- Winner of International event “Innovation days 2016” in Stockholm and participant in “Innovation Lab Stockholm” with an idea to implement a “Digital Whiteboard” project within SEB.- Board member of the “Collaboration in Action” program driving collaboration among different SEB branches.

Lvovo St. 25, Vilnius

2011-07-01 – 2015-08-20 - Senior registrar2009-07-01 - 2011-07-01 - Registrar2008-02-19 - 2009-07-01 - Registrar assistant▪ Preparing and allocation of official and legal Real Estate and land registration documents to notaries▪ A member of the Quarterly cash inventory / Work Quality board in Vilnius and Šalčininkai departments ▪ Customer consultancy over face-to-face, phone, and online channels, utilizing my knowledge of the Lithuanian law and legislation▪ Preparing reports to display trends of incoming customer requests, completed orders and others, maintain real property register and cadastre database

Vilnius, Lithuania

▪ Office administration - managing correspondence, tenders and contracts for office equipment and stationery▪ Staff administration - working hours supervision, timesheet preparation and trainings ▪ Handling cell phone leasing contracts and preparing reports with trends of sales, New Business, and other analytic data▪ Management of projects:- smooth transition to the new accounting software, - adopting the usage of the collective labour agreement, - organising company’s 10-year celebration event

• Study process organization and coordination • Coordination of the seminars and conferences• Coordination of examination process and processing information about the study process and study results.

Cert Sci, General & Health Insurance

Master’S Degree, Public Administration

Activities and Societies: Institute of International Relations and Political Science

Bachelor’S Degree, Social Sciences - Sociology

Activities and Societies: During studies period participated in ERASMUS/SOCRATES students’ exchange program in KATHO Katholike Hogeschool.

Diploma, Music, A

Activities and Societies: Graduate of B. Dvarionas 10 year’s music school. Specialty: Conductor.