Diana O'Brien Email and Phone Number

- Tracked orders and notified procurement buyers of status or potential delays.- Monitored inbound freight operations to establish timely delivery.- Generated documentation and information required for shipments.- Conducted investigations to resolve issues related to logistics- Coordinated shipping requests for expedited delivery and documented accurately to achievecorrect billing.

Execute the inbound strategy - working across all procurement categories, distribution centers,offsite storage locations, and vendors___Act as our customers’ primary point of contact through telephone, email, and live chat interactionsContribute to world-class customer service by devising creative solutions and offering clear guidance to our customers- Think creatively about ways to improve and strengthen HelloFresh’s relationship with customers. (Engaged in various projects and tasks to identify key areas of opportunity and offer solutions throughout each interaction)- Assist customers in account management of their HelloFresh subscriptions.- Recognize customers’ mealtime needs and present solutions that include upselling HelloFresh products and services.- Identified potential improvements and recommendations that would be presented to CC leadership as well as positive support of any change initiatives.- Meet rigorous quality and efficiency expectations Exceeded performance matrix throughout quarterly reviews.Nominated TopChef for Q2 and Q4 for 2018- Presented by my supervisor, whom described in detail instances where I proudly practiced the four core HelloFresh values - Customer First, Better Together, Personal Impact, and Keep it Simple.Promoted to Senior Customer Care Specialist , July 2019Assisted in supporting of new agents hired and providing insight on development through our vendor partner ROI- Montana (09/08-09/20 2019)Team Lead (10/19-02/20)(On Assignment)- Work closely with immediate and other department managers to create, monitor and manage KPI’s. Have a direct impact on the customer – centric initiatives and drive momentum surrounding benchmarks and metrics with the use of the following Leadership skills and components.- Provide end of week updates of accomplishments, open items, meet the performance metric requirements for CSAT improvement, QA improvement, and SLA improvement and monitoring for NJ Call Center.

Momentum Resource Solutions is a leading provider of Technology, Financial and Human Resource staffing and consulting services and solutions. Momentum’s clients operate in many sectors including Financial Services, Pharmaceutical, Insurance, Legal, Telecommunications and Technology. The firm’s Technology services include staff augmentation, application outsourcing, project management, vendor management and managed services. Momentum also offers a broad range of Financial and Human Resource services and solutions including Compliance, Accounting, Auditing and other Managed Services. Momentum has aggressive, attainable growth plans to expand its client base and service offerings in the future while maintaining its unique model of providing that personal, client focused service that is the cornerstone of its philosophy.Currently recruiting for various positions in Information Technology - Program Managers/ Project Managers/ Business Analyst/ Data Analyst - Developer/ Engineers (.NET, C#, Java) - Web Technologies - Information Security (Network, Operations, Strategy & Process, CyberSecurity) - Data Governance, Compliance - ETL, DataWarehouse, Data Analyst

Bond Street Group specializes in placing highly skilled IT professionals on a contingent, project, and full-time basis. We offer our clients flexible, cost-effective staffing solutions that allow them to maximize the power of technology for the ongoing success of their business.IT professionals choose Bond Street Group to represent them because of our reputation and success driven culture. Our expert Technical Recruiters have access to exclusive talent through our long-term relationships, social networking, and an extensive database with qualified candidates.

Creative Data Resources is a boutique IT recruitment business providing Contract and Permanent talent acquisition services to the most respected companies in the global marketplace. Established in New York in 1992, Creative Data Resources provides IT Consulting, Project Based, and Permanent staffing solutions. Our Recruiting Staff specializes in working passive recruiting channels to deliver IT and Business professionals with specific domain expertise from diversified sectors such as: Financial Services, Insurance, Media, Digital, Mobile, Gaming, Manufacturing, Pharmaceuticals, Vendor Software Solutions Providers, and the Business Services Industry.We represent diversified clients from regional companies to global, corporate teams who offer consultant/contract, project based, contract-to-hire, and full-time permanent positions. Our clients pride themselves in creating environments that foster teamwork, career growth, professional empowerment, and exposure to advanced technologies. We aim to give our clients a competitive advantage by securing high value, scarce talent.Commitment to Candidates: One of our core founding philosophies has been to take a long-term approach with our candidates. We see our role as their career advisors, helping them to plan and achieve their career goals by equipping them with the knowledge and advice they need to make the best career choices in permanent positions and long term consulting assignments.As a technical recruiter, I am able to identify, screen, and qualify candidates for IT positions primarily in Business and Finance but will also branch out to other areas if presented. I will reformat and presents quality resumes to hiring managers.Source, screen, interview, and evaluate candidatesFoster long-term relationships with candidatesReview and understand technical job requirement requirementsReview applicants to verify if position requirements are metResearch new technologiesCreate detailed job descriptions

-Meet enrollment goals for assigned target recruitment area-Travel on behalf of the College for recruitment and other college related events-Speak publicly to individuals, groups on and off campus-Develop and maintain close working relationships with key secondary school constituents.-Assist in the development and maintenance of the admissions office’s recruitment and marketing plan with the purpose of promoting theCollege’s visibility and general recruitment efforts.-Assist in the development, maintenance and execution of the department’s communication plan to prospective and admitted students.-Evaluate and execute admission decisions on applicant files-Supervise and manage the support staff of the department-Develop and monitor statistical reports to enhance recruitment strategies, yield management, forecasting, and operational efficiency.

As an enrollment advisor, I worked with current and/or potential undergraduate and graduate students who are interested in the University's programs. From enrolling and admitting students to developing academic plans, I would help chart the course for their educational journeyCommunicating with students via telephone, email and in person to help them make informed decisions by providing ethical, timely, accurate and comprehensive enrollment options and program information* Identifying students‚ educational goals and partnering with a Financial Advisor to assist students‚ in developing a personalized plan for success including identifying available financial options* Ensuring a positive student experience by establishing a professional rapport with your students, monitoring their participation and progress throughout the enrollment process, and helping resolve any challenges or issues they may encounter