Diana Betancourt Email & Phone Number

The Hague, Zh, Nl

Amsterdam, North Holland, Netherlands

Amsterdam Area

1. Stakeholder Communication: Provided project milestones and updates to internal and external stakeholders to ensure transparency and alignment.2. Project Management: Led cross-functional project teams to ensure the successful execution and delivery of client engagements within agreed timelines and budgets.3. Client Relationship Management: Cultivated strong, long-term client relationships by delivering exceptional service.4. Data Analysis: Worked closely with data experts to understand complicated data and found helpful information that helped make decisions and grow the business.5. Client Collaboration: Collaborated closely with clients to understand their objectives, requirements, and constraints and tailored solutions that met their specific needs and objectives.6. Business Development: Supported business development efforts by identifying opportunities for additional client engagements and contributing to nurturing client connections.7. Continuous Learning: Actively engaged in ongoing learning and professional development activities to enhance skills and expand knowledge.8. Market Research: Conducted comprehensive market research studies, including quantitative analyses, to provide insights.9. Project Planning: Created detailed plans defining objectives, tasks, schedules, and resource allocations. Tracked project advancement relative to established milestones and deliverables.

Amsterdam Area

1. Daily Operations Management: Oversaw and managed day-to-day operational activities to ensure smooth functioning of the business.2. Process Optimization: Identified areas for process improvement and implemented efficient procedures to enhance operational effectiveness.3. Team Coordination: Collaborated with various teams, such as customer service, sales, and marketing, to coordinate activities and achieve operational goals.4. Data Analysis: Analyzed operational data to identify trends, patterns, and areas for improvement and used insights to make informed decisions using Looker, an enterprise platform for BI, data applications, and embedded analytics that helped explore and share insights in real-time.5. Quality Assurance: Implemented quality control measures to maintain high service delivery standards and customer satisfaction.6. Compliance: Ensured compliance with relevant regulations and internal policies to mitigate risks and maintain operational integrity.7. Problem Resolution: Addressed operational issues and challenges promptly and effectively, working towards sustainable solutions.8. Customer Experience Enhancement: Contributed to initiatives that improved customer experience through efficient operations and service delivery.

Rotterdam, South Holland, Netherlands

1. Project Planning: Developed comprehensive project plans outlining goals, tasks, timelines, resources, and budget requirements.2. Client Communication: Acted as clients' main point of contact, ensuring clear and consistent communication throughout the project lifecycle.3. Team Leadership: Led project teams, providing direction, guidance, and support to ensure successful project execution.4. Risk Management: Identified potential risks and developed mitigation strategies to minimize project disruptions and ensure successful delivery.5. Progress Tracking: Monitored project progress against milestones and deliverables, identifying any deviations and taking corrective actions as needed.6. Budget Management: Managed project budgets, tracked expenses, and ensured that projects were delivered within approved financial constraints.7. Stakeholder Engagement: Engaged with internal and external stakeholders, including clients, vendors, and team members, to foster collaboration and alignment.8. Continuous Improvement: Evaluated project processes and performance, identified opportunities for improvement, and implemented best practices to enhance efficiency and effectiveness.9. Documentation and Reporting: Maintained accurate project documentation, including status reports, meeting minutes, and project artifacts, and provided regular updates to stakeholders.10. Client Satisfaction: Ensured client satisfaction by delivering projects on time, within scope, and to the highest quality standards and promptly addressing any client concerns or issues.

Online

North Holland, Netherlands

1. Stakeholder Communication:Provided project milestones and updates to internal and external stakeholders to ensure transparency and alignment throughout the planning process.2. Project Planning and Implementation:- Supported the planning and execution of the High Five Connect App's launch in the Netherlands, Belgium, Germany, and the United Kingdom for corporate clients.- Coordinated activities related to membership management, billing, and scheduling classes to ensure successful app implementation.3. Communication Facilitation:- Facilitated communication between the Hiring Manager and application managers to implement Dyflexis software for improved staff scheduling and time tracking.- Collaborated with stakeholders to ensure smooth integration and adoption of Dyflexis across the organization's 240 employees.4. Internal Project Management System Implementation:- Initiated the implementation of Jira and Confluence as the internal project management system.- Oversaw the rollout of Jira and Confluence across 50+ corporate gyms to enhance project management, efficiency, and communication.5. Presentation Delivery:- Delivered presentations on the nutrition app and fitness on demand to promote diet and exercise support on mobile platforms.- Communicated the apps' features and benefits to various stakeholders, including executives, sales teams, region managers, marketing, HR, and operations.Team Goal Alignment and Productivity:- Ensured transparency and alignment of team goals by organizing project meetings and presentations for various departments.- Engaged with executive board members, sales teams, region managers, marketing, HR, and operations to foster collaboration and productivity

Amsterdam, North Holland, Netherlands

I consciously decided to dedicate myself to nurturing and fostering the growth of my newborn son, recognizing the importance of his early development. During this time, I also seized the opportunity to enhance my professional skills by completing a refresher course in Agile project management, demonstrating my commitment to continuous learning and career growth.

Rotterdam Area, Netherlands

1. Vendor Contract Negotiation:Negotiated contracts with vendors to establish prices with a margin, aiming to increase profitability for the company.2. Sample Planning Tool Development:Developed a partner tool that generates sample plans for complex requests, involving multiple countries, to enhance turnaround time and efficiency.3. Feasibility Analysis:Analyzed feasibility for client requests, including online research, focus groups, global central location tests, and product tests, ensuring alignment with target audience, costs, and timelines.4. Vendor Identification and Management:Identified vendors to maintain key account requests efficiently and centralize information, leading to increased productivity within the sourcing process.5. Purchase Order Management:Generated purchase orders and reconcile invoices using Excel to ensure accuracy and alignment between the original request and final invoice, thereby minimizing extra costs annually.6. Stakeholder Communication:Provided project milestones and updates to both internal and external stakeholders to ensure transparency and alignment throughout the sourcing process.7. Payment Terms Evaluation:Examined payment terms and conditions of studies to ensure compliance and optimize financial aspects of sourcing projects.8. Vendor Relationship Management:Cultivated and maintained strong relationships with vendors to ensure timely delivery, quality service, and favorable terms for the company.9. Data Analysis:Utilized data analysis techniques to assess vendor performance, and make data-driven decisions to improve sourcing strategies.10. Continuous Improvement:Identified opportunities for process improvement and efficiency gains within the sourcing function, implementing best practices to enhance overall effectiveness.

Amsterdam, North Holland, Netherlands

1. Project Execution and Completion: Manage the execution and completion of Adhocs and Full-service projects, including planning, progress tracking, and coordination of activities such as scripting, testing, log reporting, and data tabulation.2. Issue Identification and Resolution: During fieldwork, identify and address issues that may impact timelines, costs, and partner deliveries, ensuring project closure and client satisfaction.3. Questionnaire Layout Support: Support initiatives to optimize questionnaire layouts, enhancing conversion rates among panel members and overall project completion rates.4. Client Relationship Management: Cultivated and strengthened client relationships with market research agencies and B2B clients in France, Spain, and Belgium, significantly improving customer satisfaction scores from 7.5 to 9.5. Status Reporting and Metric Analysis: Provide status reports containing real-time metrics across sales and offshore teams, contributing to weekly cost savings and maintaining profitability among new and existing accounts above 10K.6. Stakeholder Communication: Effectively communicate project updates, milestones, and critical metrics to internal and external stakeholders, ensuring alignment and transparency throughout the project lifecycle.8. Team Leadership and Collaboration: Effectively lead project teams, fostering a collaborative and supportive environment to maximize team performance and achieve project objectives.9. Continuous Improvement: Identify opportunities for process improvement and efficiency gains within project management and implement best practices to enhance overall effectiveness and profitability.10. Risk Management: Proactively identify and mitigate project risks, addressing potential issues promptly to minimize disruptions and ensure successful project outcomes.

Amsterdam, North Holland, Netherlands

1. Conducted Feasibility Assessments: Evaluated the feasibility of proposed research projects.2. Provided Strategic Guidance: Offered strategic advice and recommendations to project teams and clients.3. Collaborated with Stakeholders: Worked closely with internal teams and external clients to align on project feasibility and requirements.4. Communicated Findings: Effectively communicated feasibility findings and recommendations to project stakeholders.5. Identified Risks and Opportunities: Identified potential risks and opportunities associated with research projects.6. Developed Feasibility Check Tool: Collaborated to build and launch a feasibility check tool, improving process efficiency and customer responsiveness.7. Created Documentation: Developed documentation for project managers and offshore teams about the feasibility tool features.8. Data Extraction and Analysis: Extracted data using SPSS Syntax and evaluated feasibility.9. Sample Plan Creation: Created sample plans to increase project delivery efficiency.10. Maintained Documentation: Ensured accurate documentation of feasibility assessments, including findings and recommendations.

Amsterdam, North Holland, Netherlands

1. Sample Design: Utilized Mapsys (sample design software) to design samples, analyzing clients' requests to select the appropriate target audience and calculate the optimal sample size. Generated an average of 20 samples per day across four countries.2. Target Audience Analysis: Analyzed clients' requests to determine the appropriate target audience for each research project, considering demographic factors, geographical location, and other relevant criteria.3. Sample Size Calculation: Calculated the optimal sample size for each research project to ensure statistical validity and reliability of the data collected.4. Sample Generation: Generated samples for research projects, adhering to established methodologies and best practices to ensure high-quality data collection.5. Data Analysis Support: Support project managers by delivering charts and tables in statistical software such as SPSS for quantitative data analysis, aiding in decision-making and reporting. This saved 2 hours per day for a team of 10 project managers.6. Project Coordination: Coordinated with project managers, researchers, and other stakeholders to ensure smooth execution of research projects and timely delivery of samples.7. Client Communication: Communicated with clients to understand their sampling needs and provided updates on sample design and generation processes as required.8. Documentation: Maintained accurate documentation of sample design processes, calculations, and specifications to facilitate project management and quality control.9. Continuous Improvement: Identified opportunities for improvement and efficiency enhancement in sample design and generation processes, contributing to overall project success and client satisfaction.10. Client Locations: Managed client projects located in Spain, France, the Netherlands, Belgium, and the United Kingdom, requiring adaptability and cultural sensitivity to meet clients requirements.

Licence Langues Étrangères Appliquées - Lea, Linguistic Skills: Competence In Two Languages: French And English

Multidisciplinary and professional degree that combines two foreign languages with lessons in economics and social sciences, law.

Micromasters Program: Marketing Analytics

https://credentials.edx.org/records/programs/shared/3cacb492dbd243c1a199d0534838dc47 Marketing Analytics: Products, Distribution.

Diplôme D'Études En Langue Française, French Studies

Activities and Societies: Compréhension de l'oral Compréhension des écrits Production écrite - Rédaction de deux brèves productions.