Customer Success Manager
Current
Mar 2024 - Present
AeroLeads people directory · profile
Diana Quintero Chaves Email & Phone Number
Dynamic Leadership & Customer Service Advocate | Transforming Teams & Enhancing Operational Excellence
at
Connext
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Dynamic Leadership & Customer Service Advocate | Transforming Teams & Enhancing Operational Excellence
Location
Bogota, D.C., Colombia
Company size
Who is Diana Quintero Chaves? Overview
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Quick answer
Diana Quintero Chaves is listed as Dynamic Leadership & Customer Service Advocate | Transforming Teams & Enhancing Operational Excellence at Connext, a company with 75 employees, based in Bogota, D.C., Colombia. AeroLeads shows a matched LinkedIn profile for Diana Quintero Chaves.
Diana Quintero Chaves previously worked as Customer Success Manager at Connext and Team Lead at Intouchcx. Diana Quintero Chaves holds Diploma In Management, Business, Management, Marketing, And Related Support Services from Icl Graduate Business School.
Company email context
Email format at Connext
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Connext
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Profile bio
About Diana Quintero Chaves
Welcome to my profile! I'm a seasoned Management Specialist with a journey that's taken me from the heart of customer service to the forefront of team leadership and operational strategy. My career is a testament to a deep-seated passion for excellence, a commitment to driving team success, and a knack for turning operational challenges into opportunities for growth.With a bilingual background in English and Spanish, I excel in building and leading cohesive teams across diverse cultural settings. My expertise spans:*Empowering Teams: Elevating team performance through targeted empowerment and skill development.*Operational Strategy: Implementing innovative programs that enhance efficiency and customer satisfaction.*Strategic Leadership: Surpassing objectives in dynamic environments with a keen strategic and analytical mindset.I'm on a continuous quest to ignite potential, foster excellence, and lead teams to achieve their best. Let's connect! I'm keen to explore collaborative opportunities, share insights, and contribute to your organization's journey towards success.
Current workplace
Diana Quintero Chaves's current company
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Connext
7 roles
Diana Quintero Chaves work experience
A career timeline built from the work history available for this profile.
Team Lead
*Directed a team of remote Customer Service Representatives, achieving a 20% increase in team efficiency and customer satisfaction ratings within the first year.*Spearheaded the Nesting program for new hires, reducing the average training period by 30% and improving performance metrics by 25%.
Jul 2021 - Dec 2023
Customer Service Agent
*Exceeded individual performance goals, recognized for outstanding problem-solving skills and customer satisfaction ratings.*Implemented a feedback loop with the product team that led to a 10% reduction in recurring customer issues.
May 2021 - Jul 2021
Store Coordinator
*Managed operational logistics, leading to a 15% reduction in overhead costs while maintaining high levels of staff efficiency and customer satisfaction.*Developed and executed a customer feedback system, enhancing service delivery and increasing repeat customer rates by 20%.
Jun 2018 - Oct 2020
Receptionist And Vip Coordinator
*Enhanced the VIP guest experience through meticulous service coordination, significantly improving guest satisfaction for premium services.*Optimized daily reservation and guest service procedures, improving efficiency and guest feedback.
Sep 2017 - May 2018
Concierge
Experienced meeting rooms coordinator with a passion for delivering exceptional guest experiences. Proficient in providing touristic information and facilitating restaurant reservations. Collaborates closely with the quality department to review and enhance satisfaction surveys, contributing to overall guest satisfaction.
Mar 2017 - Sep 2017
Team Lead Manager
*Implemented food quality and service improvements, positively impacting restaurant profitability and customer satisfaction.*Introduced effective staff management practices, reducing turnover and enhancing team morale and performance..
Aug 2013 - Jul 2016
Team & coworkers
Colleagues at Connext
Other employees you can reach at connext.solutions. View company contacts for 75 employees →
VC
Vencel Corcuera
Colleague at ConnextAngeles, Central Luzon, Philippines, Philippines
View →
MR
Mary Rose Nacpil
Colleague at ConnextMexico, Central Luzon, Philippines, Philippines
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JT
Jenemie Trabilla
Colleague at ConnextMetro Manila, National Capital Region, Philippines, Philippines
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JM
Jamaica Marie
Colleague at ConnextCapas, Central Luzon, Philippines, Philippines
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JR
Juthird Rosete
Colleague at ConnextPhilippines, Philippines
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MR
Mary Rose Lopez
Colleague at ConnextCentral Luzon, Philippines, Philippines
View →
LA
Leonavi Ando
Colleague at ConnextCagayan De Oro City, Northern Mindanao, Philippines, Philippines
View →
RS
Regine Sales,Cpa
Colleague at ConnextCentral Luzon, Philippines, Philippines
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JP
Jonibelle Piñero
Colleague at ConnextCentral Luzon, Philippines, Philippines
View →
ED
Eph Deuna
Colleague at ConnextPhilippines, Philippines
View →
Vencel Corcuera
Colleague at ConnextAngeles, Central Luzon, Philippines, Philippines
View →
MR
Mary Rose Nacpil
Colleague at ConnextMexico, Central Luzon, Philippines, Philippines
View →
JT
Jenemie Trabilla
Colleague at ConnextMetro Manila, National Capital Region, Philippines, Philippines
View →
JM
Jamaica Marie
Colleague at ConnextCapas, Central Luzon, Philippines, Philippines
View →
JR
Juthird Rosete
Colleague at ConnextPhilippines, Philippines
View →
MR
Mary Rose Lopez
Colleague at ConnextCentral Luzon, Philippines, Philippines
View →
LA
Leonavi Ando
Colleague at ConnextCagayan De Oro City, Northern Mindanao, Philippines, Philippines
View →
RS
Regine Sales,Cpa
Colleague at ConnextCentral Luzon, Philippines, Philippines
View →
JP
Jonibelle Piñero
Colleague at ConnextCentral Luzon, Philippines, Philippines
View →
ED
Eph Deuna
Colleague at ConnextPhilippines, Philippines
View →
3 education records
Diana Quintero Chaves education
Diploma In Management, Business, Management, Marketing, And Related Support Services
International Certificate In Travel , Tourism And Airline Studies, Tourism And Airline Studies
Crown Institute Of Studies
Advanced Englis
Crown Institute Of Studies
FAQ
Frequently asked questions about Diana Quintero Chaves
Quick answers generated from the profile data available on this page.
What company does Diana Quintero Chaves work for?
Diana Quintero Chaves works for Connext.
What is Diana Quintero Chaves's role at Connext?
Diana Quintero Chaves is listed as Dynamic Leadership & Customer Service Advocate | Transforming Teams & Enhancing Operational Excellence at Connext.
Where is Diana Quintero Chaves based?
Diana Quintero Chaves is based in Bogota, D.C., Colombia while working with Connext.
What companies has Diana Quintero Chaves worked for?
Diana Quintero Chaves has worked for Connext, Intouchcx, Super Wow, Sheraton Bogota Hotel, and Denny'S.
Who are Diana Quintero Chaves's colleagues at Connext?
Diana Quintero Chaves's colleagues at Connext include Vencel Corcuera, Mary Rose Nacpil, Jenemie Trabilla, Jamaica Marie, and Juthird Rosete.
How can I contact Diana Quintero Chaves?
You can use AeroLeads to view verified contact signals for Diana Quintero Chaves at Connext, including work email, phone, and LinkedIn data when available.
What schools did Diana Quintero Chaves attend?
Diana Quintero Chaves holds Diploma In Management, Business, Management, Marketing, And Related Support Services from Icl Graduate Business School.
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