Responsible for providing excellent customer service, maintaining and developing a strong relationship with internal and external customers to provide factual and relevant information, dealing efficiently with and monitoring customer enquiries ensuring they were satisfactorily resolved, taking telephone calls concerning customer service-related queries, processing incoming and outgoing subcontract items, welcoming customers and providing any information required, providing accurate quoting to the customers understanding company costing methodology.

Responsible for the coordination and operation of the office activities, ensuring efficiency and compliance to the company policies, managing phone calls and any correspondence, receiving customer’s equipment and creating work orders for the technicians, dispatching equipment to customers and suppliers using different couriers and freight companies, maintaining and updating accurate databases, assisting work colleagues whenever necessary.

Follow policies and procedures for customer service, assist in the development and coordination of visual merchandising and store presentation, collect, sort and price donations as per policies and procedures, ensuring manual handling procedures are followed.

Management of needs and requirements of Clients following processes and standard procedures in the different Company Projects, contributing to reach the objectives of the corporation. Document scanning, data entry, reception support, internal and external customer service.

Located at the Library and Archive Area. I was in charge of the organization and well coordination of the Project's documents of the company, database and booking management of new projects, scanning documents, supporting and facilitating communication between internal and external customers, responding to client queries, via office, phone and email, greeting visitors to the company in the Reception area.

Located at Student Health and Wellbeing Area. In this position I was in charge of the Customer Service with students and teachers, database management, inbound/outbound phone calls, updated company's archive storage and, events planner.

Located at Contracts and Terms Area. In this position I was in charge of the Database management, inbound/outbound phone calls, internal queues, and service orders. As well as keeping organised company's archive storage.