-Supported the Learning Services Innovation Director in all project initiatives as assigned.-Contributed to setting up a new highly scalable model of delivery that services clients across the globe.-Provided project management, coordination, and support for eLearning development projects.-Provided client admin support for HBP products, websites, and services via email (ticketing system) and phone/virtual video conferencing. -Expert in using and explaining customer-facing websites, digital content delivery methods and vast product lines. -Proficient with agile workflow management, collaboration and customer support tools such as Smartsheet, Confluence, and Zendesk-Administrated all CL applications, including but not limited to Harvard ManageMentor, HMM Spark, LeadingEdge, Brightspace and HBP’s learning platforms for all clients. -Partnered with other members of the Digital Center of Excellence on client support, troubleshooting and rollout activities-Performed Tier 2 troubleshooting work on tickets escalated from HBP’s Customer Service. -Developed and recorded training documentation and/or process documentation as needed-Fulfilled completion on tickets and task based worked as assigned to the Product Support team

-Supported clients and brought newest media campaigns to market - Responsible for campaign set up in Prisma. -Processed monthly reporting and actualization for various clients in Prisma. - Liaised between media team and media operations department to ensure financials were in order and clients billed accurately. - Monitored monthly budgets of various clients- Confirmed summaries of monthly reconciliation-Made creative and placement optimizations per media team’s direction. - Trafficked creative instructions to the Ad Operations team- Input and uploaded insertion orders ( revisions, cancellations, etc).

- Managed company’s drivers to meet delivery promise and costumer expectations. - Collaborated with the marketing department with branding strategies for delivery partner recognition and brand awareness.- Engaged with the sales department and acted as point of contact for restaurant partners. Worked closely with internal teams to drive product enhancements.- Supported company development and growth creating new processes and refining operation procedures.

- Assisted with all aspects of the creative process from copywriting to design and execution.- Generated invigorating social media and website content.- Worked to constantly network with new clients and maintain relations with former clients.- Demonstrated success planning and presenting solutions.

- Attended phone calls and provided consecutive interpretation for clients in United States and Canada.- Liaised between professionals in different fields( healthcare, banking, insurance, costumer service professionals) and limited English speakers.- Interpreted questions, answers and concerns of limited English speakers. - Assisted clients in completing program eligibility forms, applications and interviews for assistance programs. - Assisted clients and limited English speakers to schedule appointments by phone.

- Helped the brand get recognition in the city before the official launching of the site. - Wrote insightful and creative reviews of local businesses focusing on personal experiences. - Enhanced site content with photographs in order to have more recognizable and visually attractive profiles.

-Interpreted and provided costumer service for Latin American guests. - Responsible of the cashier in two different stores. - Greeting, meeting and welcoming guests. -Food and beverage preparation and service.