Diana S. Email & Phone Number

St Petersburg, Florida, United States

Online

- Licensed in 11 U.S states as a producer / broker in sales, ensuring compliance and expert guidance- Exceeded sales targets with in-depth product knowledge and exceptional performance - Established strong carrier relationships, facilitating smooth enrollments and issue resolution - Successfully sourced and recruited new agents to join my team in a monthly basis using different recruitment tools - Conducted phone/video-call interviews to qualify possible new agents - Both in English and Spanish - Assisted new agents with licensing, training and onboarding processes for both companies

St Pete Beach, Florida, United States

Key West, Florida, United States

-Assisted in post-Covid-19 critical operations for 2 sister hotels totaling up to 245 rooms. -Developed current front office SOP training packages to ensure proper instruction is provided to new team members.-Coached, trained, monitored over 8 new front desk agents over 6 months.-Successfully served as MOD in the absence of Front Office Director and General Manager. -Focused on increasing revenue through sales, upgrades, and recommendations to our F&B outlets.

Lake Buena Vista, Florida, United States

-Provided excellent service for a fine dining experience-Demonstrated knowledge of food pairing along with wine -Advised guests with wine list -over 150 bottles- depending on guests tasting preferences-Delivered attentive service for over 19 guest at a time

New York, New York, United States

- EMM Wealth merged with Cerity Partners in Dec 2019- Assisted with social media analytics meetings by gathering data and offering insights and recommendations on adapting strategy- Organized printed materials and collateral for bi-weekly networking events- Designed and developed email campaigns via Constant Contact- Organized email distribution lists leveraging Salesforce CRM- Assisted in event execution including managing speaker's tech rehearsals - Researched relevant topics and created visual & informational content on behalf of the brand such as blogs, booklists, videos, social media posts, and case studies- Organized the Marketing & Sales department’s spending and prepares a monthly expense report- Generated the visual contents of client-facing presentations and pitch book

Orlando, Florida, United States

-Ensured overall guest experience-Trained, mentored and led over 20 new staff members for serving/hosting positions-Increased average check by 10% upselling food/drink items-Provided extensive knowledge on 3 different types of cuisine - Chinese, Thai and Japanese

Windermere, Florida, United States

-Created and interpreted over 6 different manager reports every night-Conducted opening and closing store operations 3 times a week-Managed labor for over 20 employees at a time-Adjusted cash counting operations up to $3,500 per shift

Orlando, Florida, United States

-Executed over 12 different coffee drinks in a fast paced environment-Demonstrated knowledge of history and heritage of the company and coffee-Developed interpersonal skills with customers and employees

Hospitality Management, Hospitality Administration/Management

Associate Of Science - As, Hospitality Administration/Management

Education record