Diana Shaffer Email & Phone Number

I’m deeply committed to wowing customers with efficient, effective service that sustains and strengthens their trust, in turn retaining and growing their accounts.With experience in cultivating high-performing teams and optimizing operational efficiency, I've consistently surpassed performance metrics and elevated customer satisfaction by fostering a culture of excellence within account service teams.I led a 23-member team to not only meet performance KPIs but also enhance customer value by proactively managing costs, swiftly resolving issues, and maintaining exceptional quality standards.A few examples of what I’ve done:► Rapidly assembled and trained a 17-member team within six weeks to ensure the success of a key new account.► Implemented a green parts program that cut 10% from my parts budget in four months, demonstrating a commitment to cost optimization and sustainability.► Transformed an underperforming team into a high-performing unit that consistently surpassed KPIs.Because I forge strong customer relationships, I gain an acute understanding of their evolving needs. Collaborating closely with sales stakeholders, I translate these insights into actionable recommendations that fuel revenue growth and customer retention.My proficiency in service operations management, team leadership, and performance management, coupled with strong communication and collaboration abilities, position me as a trusted and results-oriented partner to customers, sales , stakeholders, and account teams alike.

• 

  Itt Technical Institute-Greenfield

  Electrical And Electronics Engineering