Diana Smeltzer Email & Phone Number

United States

Florida, United States

Orlando, Florida Area

Kissimmee, Florida

Responsible for receiving, auditing, and processing purchase agreement packages from potential buyers.Acted as a liaison between several departments to coordinate efforts for each contract from inception to closing.Responsible for creating and maintaining reports reflecting sales and sales activities.Provided administrative support to several departments including Sales, Closing, Accounting, Construction, and Mortgage.Worked with management to create and implement processes to simplify and streamline work flow for our departmentResponsible for training newly hired or temporary employees.

Worked directly with the Vice President of Marketing and Sales to ensure that all client communication was accurate and timely—including mass emails, written correspondence and conference callsOrganized estate planning workshops and recruited attendeesCreated and maintained productivity, attendance, and budget reportsCalmed irate clients and directed them to the right individual to resolve their issuesMaintained strong client relationships by responding to email inquiries and answering basic questions about the Living TrustEnsured a unified company voice by understanding, following and accurately conveying policies

Contributed strongly to a very successful team responsible for company’s highest revenue customer base—representing 90% of all sales revenue generatedHandled internal and external customer support, ranging from simple order entry to complex customer service resolution techniquesEntered over 800 orders, replied to over 1600 emails, and handled over 500 phone calls per monthAssisted purchasing team of highest volume customer with buying decisionsPerformed supervisory duties when floor supervisors were unavailableSpecialized in researching customer problems and developing sound solutions