Technical Document Specialist
Current- Lead content creation for 11 Synology products including C2 Password, C2 Transfer, and Synology Tiering.- Collaborate with product managers, designers, and developers to develop content strategies that meet business goals and user needs.- Produce consistent content for web, mobile, extension, and NAS.- Write, translate, and manage various materials including UI text, What’s New updates, tutorials, FAQs, release notes, software specifications, and video scripts, ensuring global… Show more - Lead content creation for 11 Synology products including C2 Password, C2 Transfer, and Synology Tiering.- Collaborate with product managers, designers, and developers to develop content strategies that meet business goals and user needs.- Produce consistent content for web, mobile, extension, and NAS.- Write, translate, and manage various materials including UI text, What’s New updates, tutorials, FAQs, release notes, software specifications, and video scripts, ensuring global compatibility through adherence to style and localization guidelines.- Handle multiple content projects while prioritizing tasks effectively.- Improve content quality and consistency, advocating for best practices in content design.- Collaborate with localization agencies, providing context for accurate translations in multiple languages.Key Accomplishments in 2023:- Created content for 11 new features, a 6-feature increase compared to 2022.- Finalized 473 UI text strings across 18 sprints for C2 Password, consistently meeting tight deadlines ranging from less than 1 to 3 weeks.- Wrote 244 strings in both English and Chinese for the new Synology Tiering package within 1 month, including UI text, error messages, email communications, and term naming. Show less