Diana Tanzi Email & Phone Number

Toronto, On, Ca

Concord, On

Office Administration & National Customer Care & Warranty Coordinator • Managed office administration, effectively prioritized and organized workloads in a constantly changing environment to meet daily and weekly stringent work schedules• Updated and processed all facets of department record keeping ensuring all items were accurately entered and completed in a timely fashion • Assisted with planning and execution of corporate events, identified client needs, built strong relationships with key program executives and stakeholders• Negotiated contracts for services and supplies ensuring most cost-effective pricing • Handled and resolved customer complaints/enquiries by promptly scheduling service visits and ensuring all deficiencies were rectified in a timely manner• Conducted on site investigations, reviewed warranty cases and successfully determined which files qualified for warranty replacements

Toronto, Canada Area

• In field site visits, reviewing planograms, event logistics, supervising brand ambassadors on field, promoting brand features/benefits to generate sales, live on radio broadcasts promoting various brands • Kept detailed records for promotion reporting, contests, visa gift cards, photographed all event promotion interactions for client Accomplishments:• Identified client needs, delivered on priorities and built strong relationships with key program executives and stakeholders• Developed and implemented a strategic plan for meeting objectives, timelines and deliverables

Toronto, Canada Area

• Field supervisor for various event promotions, responsible for event reporting/photographs, event logistics, product pickups/drop offs, event set up/tear down, event staffing, tracking of product inventory and sales• Engaged with customers to increase brand awareness, create specific image, generate sales opportunities and build customer preference Accomplishments:• Provided leadership, motivation, direction and support to team, which produced quality and creative consumer experiences for onsite activations that fit the brand• Ensured the delivery of key brand messaging to drive intent to purchase, increased customer satisfaction and sales volumes by 50%

Toronto

• Field supervisor for various events, responsible for client event reporting, post analysis, coordinate logistics, transportation, event set up/tear down, vendors, event staffing/event volunteers, payroll, tracking of product inventories/sales and photographed event executions• Ensuring all communication platforms and initiatives adhere to the brand strategy• Liaison with clients at event/promotions and adhering to any last minute changes or requests• Set up of trade show booths and providing interactive demos for consumers Accomplishments:• Flawless execution of programs, exceeding client expectations • Motivated team to educate consumers and ensuring delivery of key brand messaging in order to drive intent to purchase

Toronto

• Assisted with the orderly administration of examinations, including special accommodations, examination registrations, candidate screening, examination security and enforcing examination regulations and issuance of incident reports to assist in student discipline • Monitoring licensing examination budgets by preparing payments for proctors/security personnel and venues, verifying expenses, following –up on clarifications, calculating and providing invoices for payments• Responsible for the secure preparation, distribution and secure storage of licensing examination materials and exams to candidates enrolled in Lawyer and Paralegal Licensing processes across various locations in Ontario• Updated all facets of department database and record keeping, prepared exams for marking, coordinated exam shredding and kept current and accurate reporting metrics used daily by the Office of the Registrar• Set up and managed an offsite administration room for each examination assembly, provided strong administrative support and ensured that all procedures, mandates, rules and regulations were adhered to by examination staffAccomplishments:• Created and designed training manual to document examination procedures and to establish inventory control to better improve exam licensing process• Facilitating inward/outward routine exam shipments and transportation matters resulting in seamless deliveries of 10,000 exam kits/exam supplies to examination venues throughout Ontario

Toronto

• Assisted with secure preparation of exam kits and supplies along with exam distribution to various exam venues throughout Canada• Ensuring that all reporting was completed accurately and addressed any discrepancies in a timely and professional manner• Screened candidates before exam entry, ensured prohibited items did not enter exam areas, reported any instances and exercised diplomacy and tact when dealing with difficult individuals• Collected exam booklets/exams from candidates and ensured all exams were accounted for and properly tracked for marking purposes Accomplishments:• Succesfully set up exam testing area according to exam planograms, ensured all candidates were seated in designated seats and all materials screened in a timely fashion • Assisted with outward exam shipments and transportation matters resulting in seamless deliveries to twenty one exam centres throughout Canada• Provided courteous and efficient customer service, addressed all concerns and questions with professionalism and created a comfortable and relaxed environment for candiates

Toronto

• Responsible for all duties pertaining to daily office operations, administration and special projects• Coordinated billing set up, allocated billing invoices, issued cheque requisitions, purchase orders• Maintained telecom hardware, databases, reports and contracts• Maintained executive calendars, scheduled meetings, minute taking, tracked employee vacation/sick days, overttime tracking, scheduled conference calls and interviews • Reviewed/reconciled monthly reports and responded to customer enquires• Coordinated and liaising with vendors and suppliers for corporate events • Prepared mail merges for mass mail outs of company advertising and promotional campaigns • Effectively managed and kept accurate and detailed corporate records for trackingAccomplishments:• Provided outstanding administrative support to a wide variety of senior management, with proven ability to handle multiple projects concurrently within different office environments• Built strong business relationships, negotiated contract agreements with outside providers and vendors, ensured lowest costs and highest quality of service for company events

Vaughan, On

• Assisted with planning and execution of YAI events, event logistics, site visits, event registrations, board/investor meetings, minute taking, conference calls, presentations, travel arrangements and invoicing • Maintained membership data, processed new memberships, renewals and cancellations • Prepared welcome kit packages along with ordering/stocking marketing material for mail outs• Managing, supporting and coordinating daily office administration and special projects• Liaising with board members, potential members, vendors and suppliersAccomplishments:• Implemented new procedures to better improve daily administrative operations and manage workflow more efficiently• Effectively planned and managed multiple projects concurrently, met tight deadlines in a constantly changing environment

Toronto, On

• Maintained Vice President and all IT Management calendars, scheduled meetings, interviews, conference calls, minutes, town halls, presentations, event registrations and business travel • Updated management reports, maintained all databases, spreadsheets, along with employee files, employee reviews, vacation scheduling, overtime tracking, expense accounts and invoice allocations • Assisted with planning and execution of training sessions and coordinating translation of marketing materials and assisted with employee eventsAccomplishments:• Consulted with vendors and negotiated competitive rates and services, implemented new billing formats, waiver of late payment fees resulting in large corporate savings • Assisted with planning and execution of corporate/employee events/ training sessions, achieved appreciation letter from Vice President for providing an outstanding and memorable events• Managed multiple priorities simultaneously within strict deadlines and maintained cooperative working relationships with a high level of professionalismIT Infrastructure Social Committee – Event Coordinator at BMO Nesbitt Burns 2002 - 2007• Responsible for planning, developing and implementing a wide range of charitable and social functions including boat cruises, corporate events, charity drives, golf tournaments, holiday parties, interactive games and team building events• Researched number of event suppliers for events (entertainment, venues, catering and décor)• Assisted in promotion and publicity of events through, media, newspapers and contact lists• Promoted United Way and BMO Fountain of Hope Charities support by achieving increased donations from BMO Nesbitt Burns employees through payroll deduction• Coordinated Bring Our Kids to Work Day and Economics of Staying in School by conducting presentations and information sessions

Diploma, Marketing & Special Events

Activities and Societies: Member of the CPRS (Canadian Public Relations Society)

Business Administration And Management, General, Certificate