Diana Tivča Email & Phone Number

Latvia

* a team of 30-40 employees (Contact center, contract processing team and billing team)* Strengths: change management, employee motivation and creation of development-oriented environment, implementation of new processes, process efficiency*business strategy development and implementationMost significant achievements:*ISO 9001 certificate for quality process Management obtained*significantly improved customer service performance*increased motivation of employees and reduced rotation

Latvia

Riga, Latvia

Team management (12 people). The most significant achievements were:* a customer base audit was performed, which made it possible to adjust sales offers more effectively* streamlined processes for developing and applying regular quarterly offers* increasing employee satisfaction indicators* promotion of closer cooperation with other bank departments* cooperation at Baltic level in developing offers for customers and in process efficiency

Riga, Latvia

Support and replacement for the Head of Houshold, budget planning, employee training planning, maintenance and development of the motivation system, process development and improvement, cooperation at Baltic level in the development of offers and campaigns for customers and in the efficiency of processes etc.The most significant achievements were:* development and implementation of employee motivation system* development and implementation of a unified sales result accounting system, employee training* Improving cooperation between different departments, with the aim of promoting process efficiency and increasing sales* KYC project management in the Retail Customer Service Network, providing control over quality communication with customers, selection of communication channels, data accuracy, etc.

Latvia

Gold customer service of the retail network, sale and consulting of banking services.Key achievements:* received several awards for the highest sales results* high customer satisfaction rates

Jelgava, Latvia

Advising new and existing clients on mortgage loans, preparing documents and making decisions, concluding agreements, monitoring the quality of payments, working with debtors.

Master'S Degree, Strategic Business Management

Master'S Degree, Social Sciences, Management Theory