Diana Tomás

Diana Tomás Email and Phone Number

B2B Travel Agency Support - Lead Senior Agent and RCC Agent @ Lufthansa LGSP
Porto District, Portugal
Diana Tomás's Location
Gondomar, Porto, Portugal, Portugal
About Diana Tomás

Passionate about travel, tourism, and photography. ✈️For me, travel is not just about visiting new places — it’s about creating unforgettable experiences andunderstanding how tourism can connect people and preserve local cultures. 🌍

Diana Tomás's Current Company Details
Lufthansa LGSP

Lufthansa Lgsp

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B2B Travel Agency Support - Lead Senior Agent and RCC Agent
Porto District, Portugal
Website:
lufthansa-lgsp.com
Employees:
226
Diana Tomás Work Experience Details
  • Lufthansa Lgsp
    B2B Travel Agency Support - Lead Senior Agent And Rcc Agent
    Lufthansa Lgsp
    Porto District, Portugal
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  • Lufthansa Lgsp
    Travel Agency Support - Remote Competence Center Agent
    Lufthansa Lgsp Mar 2024 - Present
    Porto, Portugal
    • B2B Support for Portugal and Spain Markets• Monitoring inbound calls from Travel agencies handling GDS individual bookings, via email (outlook) and phone (genesys)• Ticketing support using OneRes GDS system
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  • Lufthansa Lgsp
    Group Sales Agent
    Lufthansa Lgsp Apr 2023 - Mar 2024
    Porto, Portugal
    • B2B Support for PT/ES/NL/UK/IE/IS/SE/NO/DK/LV/LT/FI/EE markets• Monitoring inbound calls from Travel agencies, handling Groups bookings, via BookAGroup platform, email (outlook) and phone (genesys)• Ticketing support using OneRes GDS system
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  • Lufthansa Lgsp
    Rbc - Ticketing Agent Ii - Senior
    Lufthansa Lgsp Mar 2023 - Apr 2023
    Porto, Portugal
    • B2B support for LH/SN/OS/LX/4Y airlines, handling all Stations requests, by phone (genesys) and email (outlook)• Ticketing support using OneRes GDS system• Voluntary ticket changes, using GDS ATC tool or manually exchange tool
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  • Lufthansa Lgsp
    Rbc - Ticketing Agent I - Junior
    Lufthansa Lgsp Dec 2022 - Mar 2023
    Porto, Portugal
    • B2B support for LH/SN/OS/LX/4Y airlines, handling all Stations requests, by phone (genesys) and email (outlook)• Ticketing support using OneRes GDS system • Chargeable ancillary services support, such as: Additional luggage, PETC, AVIH, Sport Equipament and musical instruments
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  • Lufthansa Lgsp
    Hubstar Agent
    Lufthansa Lgsp Jul 2022 - Dec 2022
    Porto, Portugal
    • B2B support for Hub FRA station, handling all relevant requests, by phone (genesys) and email (outlook)• Ticketing support using OneRes GDS system• Involuntary changes due to cancelations/delays/overbookings• Involuntary compensations• Support by email to EW - involuntary changes• Handling of all delay connections in MUC and FRA, using Hubstar tool
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  • Lufthansa Lgsp
    Health Entry Agent
    Lufthansa Lgsp Apr 2022 - Jul 2022
    Porto, Portugal
    - Analysis of all passengers Covid-19 documents - Support for Lufthansa Group (LH/LX/OS/SN)
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  • World Of Wine
    Experience/Shop Assistant
    World Of Wine Jun 2021 - Apr 2022
    Porto, Portugal
    - Abertura e fecho de Museu/Loja/Bilheteira - Realização de visitas guiadas em ING/PT/ESP- Venda de bilhetes/experiências - Venda de artigos em loja- Realização de inventários/contagem stock- Limpeza Museu/Loja
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  • Douro Acima
    Técnica De Informação Turística
    Douro Acima Nov 2019 - Nov 2020
    Porto, Portugal
    - Abertura e fecho de quiosque - Venda de experiências turísticas - Red Bus - Cruzeiro das 6 pontes - Tuk tuk tours - Douro Best tours - Cruzeiros no Douro- Limpeza de quiosque- Reposição de flyers
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  • Ydyal Eventos
    Animadora
    Ydyal Eventos May 2017 - Oct 2019
    Portugal
    - Pinturas faciais - Modelagem de balões - Jogos de grupo - Atelier de pintura/desenho/artes plásticas - Festas temáticas- Largadas de balões Leds com hélio
  • Hotel Eurostars Heroismo
    Estagiário
    Hotel Eurostars Heroismo Mar 2019 - Jul 2019
    Porto, Portugal
    - Check-in e check-out de hóspedes - Preparação de reservas (programar cartão de quarto + folha de dados pessoais)- Criação de reservas - Gerir reservas recebidas (via as várias plataformas de booking)- Atendimento telefónico- Atendimento por email
  • Máquinas De Outros Tempos
    Estagiário
    Máquinas De Outros Tempos Feb 2016 - Apr 2016
    Porto, Portugal
    - Organização do site da loja - Inventário de todas as máquinas analógicas e acessórios- Revelação de rolos e edição fotográfica- Restauro de fotos - Vendas de artigos em loja- Limpeza de loja

Diana Tomás Skills

Social Sciences Research Anthropology Science English Refugees Oral History Academic Writing Atlas.ti Qualitative Data Qualitative Research Context Television Policy Analysis Portuguese Lecturing

Diana Tomás Education Details

  • Escola Superior De Hotelaria E Turismo
    Escola Superior De Hotelaria E Turismo
    Turismo E Informação Turística
  • Escola Profissional De Comércio Externo
    Escola Profissional De Comércio Externo
    Photography
  • Escola Secundária Infante D. Henrique
    Escola Secundária Infante D. Henrique
    Interior Design

Frequently Asked Questions about Diana Tomás

What company does Diana Tomás work for?

Diana Tomás works for Lufthansa Lgsp

What is Diana Tomás's role at the current company?

Diana Tomás's current role is B2B Travel Agency Support - Lead Senior Agent and RCC Agent.

What schools did Diana Tomás attend?

Diana Tomás attended Escola Superior De Hotelaria E Turismo, Escola Profissional De Comércio Externo, Escola Secundária Infante D. Henrique.

What skills is Diana Tomás known for?

Diana Tomás has skills like Social Sciences, Research, Anthropology, Science, English, Refugees, Oral History, Academic Writing, Atlas.ti, Qualitative Data, Qualitative Research, Context.

Who are Diana Tomás's colleagues?

Diana Tomás's colleagues are Ana Paula Goularte, Andreia Almeida, Tatiana Camelo Silva, Nuno Santos, Mauro Silva, António Carlos Real Miranda, Catia Craveiro.

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