Diana Tomás Email and Phone Number
Passionate about travel, tourism, and photography. ✈️For me, travel is not just about visiting new places — it’s about creating unforgettable experiences andunderstanding how tourism can connect people and preserve local cultures. 🌍
Lufthansa Lgsp
View- Website:
- lufthansa-lgsp.com
- Employees:
- 226
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B2B Travel Agency Support - Lead Senior Agent And Rcc AgentLufthansa LgspPorto District, Portugal -
Travel Agency Support - Remote Competence Center AgentLufthansa Lgsp Mar 2024 - PresentPorto, Portugal• B2B Support for Portugal and Spain Markets• Monitoring inbound calls from Travel agencies handling GDS individual bookings, via email (outlook) and phone (genesys)• Ticketing support using OneRes GDS system -
Group Sales AgentLufthansa Lgsp Apr 2023 - Mar 2024Porto, Portugal• B2B Support for PT/ES/NL/UK/IE/IS/SE/NO/DK/LV/LT/FI/EE markets• Monitoring inbound calls from Travel agencies, handling Groups bookings, via BookAGroup platform, email (outlook) and phone (genesys)• Ticketing support using OneRes GDS system -
Rbc - Ticketing Agent Ii - SeniorLufthansa Lgsp Mar 2023 - Apr 2023Porto, Portugal• B2B support for LH/SN/OS/LX/4Y airlines, handling all Stations requests, by phone (genesys) and email (outlook)• Ticketing support using OneRes GDS system• Voluntary ticket changes, using GDS ATC tool or manually exchange tool -
Rbc - Ticketing Agent I - JuniorLufthansa Lgsp Dec 2022 - Mar 2023Porto, Portugal• B2B support for LH/SN/OS/LX/4Y airlines, handling all Stations requests, by phone (genesys) and email (outlook)• Ticketing support using OneRes GDS system • Chargeable ancillary services support, such as: Additional luggage, PETC, AVIH, Sport Equipament and musical instruments -
Hubstar AgentLufthansa Lgsp Jul 2022 - Dec 2022Porto, Portugal• B2B support for Hub FRA station, handling all relevant requests, by phone (genesys) and email (outlook)• Ticketing support using OneRes GDS system• Involuntary changes due to cancelations/delays/overbookings• Involuntary compensations• Support by email to EW - involuntary changes• Handling of all delay connections in MUC and FRA, using Hubstar tool -
Health Entry AgentLufthansa Lgsp Apr 2022 - Jul 2022Porto, Portugal- Analysis of all passengers Covid-19 documents - Support for Lufthansa Group (LH/LX/OS/SN) -
Experience/Shop AssistantWorld Of Wine Jun 2021 - Apr 2022Porto, Portugal- Abertura e fecho de Museu/Loja/Bilheteira - Realização de visitas guiadas em ING/PT/ESP- Venda de bilhetes/experiências - Venda de artigos em loja- Realização de inventários/contagem stock- Limpeza Museu/Loja -
Técnica De Informação TurísticaDouro Acima Nov 2019 - Nov 2020Porto, Portugal- Abertura e fecho de quiosque - Venda de experiências turísticas - Red Bus - Cruzeiro das 6 pontes - Tuk tuk tours - Douro Best tours - Cruzeiros no Douro- Limpeza de quiosque- Reposição de flyers -
AnimadoraYdyal Eventos May 2017 - Oct 2019Portugal- Pinturas faciais - Modelagem de balões - Jogos de grupo - Atelier de pintura/desenho/artes plásticas - Festas temáticas- Largadas de balões Leds com hélio
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EstagiárioHotel Eurostars Heroismo Mar 2019 - Jul 2019Porto, Portugal- Check-in e check-out de hóspedes - Preparação de reservas (programar cartão de quarto + folha de dados pessoais)- Criação de reservas - Gerir reservas recebidas (via as várias plataformas de booking)- Atendimento telefónico- Atendimento por email
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EstagiárioMáquinas De Outros Tempos Feb 2016 - Apr 2016Porto, Portugal- Organização do site da loja - Inventário de todas as máquinas analógicas e acessórios- Revelação de rolos e edição fotográfica- Restauro de fotos - Vendas de artigos em loja- Limpeza de loja
Diana Tomás Skills
Diana Tomás Education Details
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Escola Superior De Hotelaria E TurismoTurismo E Informação Turística -
Escola Profissional De Comércio ExternoPhotography -
Escola Secundária Infante D. HenriqueInterior Design
Frequently Asked Questions about Diana Tomás
What company does Diana Tomás work for?
Diana Tomás works for Lufthansa Lgsp
What is Diana Tomás's role at the current company?
Diana Tomás's current role is B2B Travel Agency Support - Lead Senior Agent and RCC Agent.
What schools did Diana Tomás attend?
Diana Tomás attended Escola Superior De Hotelaria E Turismo, Escola Profissional De Comércio Externo, Escola Secundária Infante D. Henrique.
What skills is Diana Tomás known for?
Diana Tomás has skills like Social Sciences, Research, Anthropology, Science, English, Refugees, Oral History, Academic Writing, Atlas.ti, Qualitative Data, Qualitative Research, Context.
Who are Diana Tomás's colleagues?
Diana Tomás's colleagues are Ana Paula Goularte, Andreia Almeida, Tatiana Camelo Silva, Nuno Santos, Mauro Silva, António Carlos Real Miranda, Catia Craveiro.
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