Diana Ulip Email & Phone Number

- Manage service calls and projects through life of a job- Maintain notes and communicate to customers consistently- Tailor and implement a strategy of customer care designed to cater to customers' needs- Provide a positive customer experience before and after the sale to drive repeat business, customer loyalty, and profits- Keep notes and details for each job on multiple software platforms- Negotiate pricing with vendors to maintain appropriate profit margins and overall job costs

- Step in to assist high priority customers and projects, as well as escalated service calls- Determine solutions on hard to solve problems- Use industry terms and write formal proposals to customers- Escalate questions, issues, and cost increase to customers as needed- Train new employees on client requirements- Run reports on a monthly basis to review with customers

Bachelor'S Degree, Fashion/Apparel Design

Fashion Merchandising