Diana Warner, Au, Pmp, Cbap Email & Phone Number

Leading IT business analysis activities. Primarily focused on preparing detailed business requirements, use cases, current/future state business process flows, data mapping documentation, business case analysis, business strategy presentations, user acceptance testing plans, scenarios, and cases, defect management tracking and resolution, and user reference guides. Business analysis experience with Dearborn National life, disability, dental and critical illness administration, underwriting, and claims systems.2014 - 2015: 1)Transform the organization to a new operating model for large group business (2 Phases). Elicited requirements for the new benefits administration platform and integrations. Re-engineered end-to-end business processes to support the new platform. 2)Enabled new discount based dental ppo network pricing methodology. Elicited requirements for new pricing logic and impacts to current system processes and programs. 3)Enabled online bill payment within the external client eCommerce Portal. Elicited requirements to integrate the new payment method within existing premium receipts and allocation systems and processes. 2011 - 2013: Implemented a new disability claims operation (2 Phases). Analyzed and documented detailed needs analysis for end-to-end disability processes. Elicited STD/LTD data mapping requirements for data feeds from new source system to existing reporting database used by Actuarial, Claims, Finance/Treasury, Underwriting, and Tax reporting. Elicited STD/LTD financial requirements for claim payments from new source system to existing general ledger system. Planned and coordinated User Acceptance Testing (UAT) including test plans, test scenarios and cases, and defect management.2009 - 2011: Implemented new life and waiver claims system (2 Phases). Elicited requirements for the Integration thread for ECM document imaging and storage and Calligo correspondence generation. Conducted system testing of the solution..

Supported project management activities for global growth, process improvement, and system upgrade initiatives in the NAC PMO. Led small to medium sized project work streams. Managed the product density opportunity database, tracking over $600M in premium growth through newly identified account rounding and cross selling campaigns. Led unit and user acceptance testing and the defect management process to upgrade 4,000 users and 6,000 reports to Business Objects Enterprise. Developed the testing strategy, plan, cases, and training documentation.

Supported project management activities for enterprise growth, business improvement, and process architecture projects in Business Engineering. Led small sized project work streams. Produced cross-BU and functional focused best practices and process improvements. Implemented enterprise retention best practices increasing retention of accounts at or above Technical Price by 3%. Designed future state business architecture for core business processes.

Joined Zurich as a business systems analyst in Corporate Operations. Developed business analysis and project management skills through supporting financial close and customer loss data systems projects in project lead roles. Established premium and claims workflow and system processes to integrate a vendor based product into the monthly SAP financial close. Managed the maintenance support of customer loss data reporting systems and the monthly close process. Defined business requiremetns, data requirements, test cases, and conducted user acceptance testing.

Managed a 10-member team for conducting countrywide book of business transfers. Served as New Business Manager in the Reno, NV Office for 3 months while Manager on leave. Managed work on hand to the lowest levels for the year.

Supervised Agency Sales Center book transfers. Documented book transfer philosophy and procedures. Engineered and installed computer system configurations.

Managed Agency sales for a multi-state territory via telephone contact and on site visits. Piloted new and innovative Sales Center marketing techniques.

Attained highest level of personal multi-line national underwriting authority. Conducted Agency profitability reviews. Resolved customer/Insurance Department complaints.