Diana Warner, Au, Pmp, Cbap Email & Phone Number

Leading IT business analysis activities. Primarily focused on preparing detailed business requirements, use cases, current/future state business process flows, data mapping documentation, business case analysis, business strategy presentations, user acceptance testing plans, scenarios, and cases, defect management tracking and resolution, and user.

Supported project management activities for global growth, process improvement, and system upgrade initiatives in the NAC PMO. Led small to medium sized project work streams. Managed the product density opportunity database, tracking over $600M in premium growth through newly identified account rounding and cross selling campaigns. Led unit and user.

Supported project management activities for enterprise growth, business improvement, and process architecture projects in Business Engineering. Led small sized project work streams. Produced cross-BU and functional focused best practices and process improvements. Implemented enterprise retention best practices increasing retention of accounts at or above.

Joined Zurich as a business systems analyst in Corporate Operations. Developed business analysis and project management skills through supporting financial close and customer loss data systems projects in project lead roles. Established premium and claims workflow and system processes to integrate a vendor based product into the monthly SAP financial.

Managed a 10-member team for conducting countrywide book of business transfers. Served as New Business Manager in the Reno, NV Office for 3 months while Manager on leave. Managed work on hand to the lowest levels for the year.

Supervised Agency Sales Center book transfers. Documented book transfer philosophy and procedures. Engineered and installed computer system configurations.

Managed Agency sales for a multi-state territory via telephone contact and on site visits. Piloted new and innovative Sales Center marketing techniques.

Attained highest level of personal multi-line national underwriting authority. Conducted Agency profitability reviews. Resolved customer/Insurance Department complaints.