Diana Wilcox Email & Phone Number

United States

Overland Park, Kansas, United States

Delivered transparency into Financial health of projects to identify areas needing improvement before month-end accounting closed. Delivered improved Capex/Opex percentage and centralized processes to alleviate Managers workload.

Managed dashboard for all Digital impacting projects, including funding balances, weekly wins, timelines, obstacles, and mitigation plans, providing Senior leadership with one view of all projects in flight.

New Century, KS

• Manage $125M annual budget and forecast for internet service product. Saved $1.8M by completing vendor RFP, resulting in logistics consolidation and development of a refurbishing equipment program.
• Provided month end variance explanations to Finance. Completed 2015 less than 5% off budget, by managing vendors and daily operational expenses. Developed a month end operational deck providing Executives with single.
• Responsible for full life cycle development of internet product from concept to market launch. Including order fulfillment, customer experience, call center sales & care support.
• Prioritize product improvements and manage projects as business owner overseeing agile IT requirements and development, testing, training, and implementation across multiple sales channels.
• Served as primary point of contact for Internet Repair Agents and third party contractors, holding quarterly round table sessions to improve customer experience and obtain first hand feedback on customer issues.

Overland Park, KS

• Supervisor of 10 Contractors working customer order fallout. Rapidly dropped Revenue Management invoice rejects from 10.5% to 3.4% by distributing work load and monitoring performance results.
• Reduced Consumer Markets order problem log by over 1,000 in less than 6 weeks by leading biweekly meetings establishing resolution timeline and enforcing deadlines.
• Managed training delivery, methods & procedures, and IT development projects for wireless product launch. Mapped process flows, approved scope change requests, performed testing and functional requirements review.

Overland Park, KS

• Developed Telesales channel communication and training documents for wireless product offers and promotions. Project lead launching a new Telesales vendor site with IT connectivity and Rep training.
• Appointed by Director to the Sales & Marketing merger team for “Day 1” readiness of the Sprint Nextel merger.
• Managed communications from Marketing on product offers and promotions to small business telesales associates at internal call centers and vendor sites: King, Telac and Accent Indiana.
• Managed development and implementation of multiple projects for Consumer Sales, Risk Management and Marketing. Negotiated scope of projects as liaison between business and IT system development.