Dian Ayu F. Email & Phone Number

Jakarta, Indonesia

Jakarta Raya, Indonesia

As a Senior Technical Writer with over a decade of technical writing experience, I produce impactful documentation to drive operational success and strategic objectives. I have played a vital role in creating and managing a variety of documentation to support internal processes and client projects.Some of my key contributions include:- Create template for all documentation with company standards (Document Guide) that will be used for all document and maintain all of them.- Developed and refined internal documents, including SOPs to enhance workflows and efficiency.- Authored comprehensive documentation for the Nimbus as a loyalty platform, detailing setup to advanced usage for improved user experience and system integration.- Produced in-depth documentation for the Optimus as a marketing automation platform to support marketing strategies and optimize automation processes including user manual, UAT Documentation and UAT test case.-Documented internal finance applications to support financial operations and align with organizational goals.- Significantly contributed to implementing ISO 27001:2022 for robust information security management and industry compliance.- Created detailed documentation for the PDP project, including application mockup and user guides, to facilitate adoption and integration.- Developed user-centric documentation for the MAPCLUB app as an e-Commerce platform to enhance user experience and platform management.- Gathered and documented business requirements for major clients like Top Karir, Shafira, Ramayana, and Tuan Singh, tailoring specifications for successful project outcomes.- Authored technical documentation for GTech China, including system design documents and user guides, to support global operations and maintain consistent standards.

Jakarta Raya, Indonesia

As a Senior Technical Writer with 5 years of experience at a fast-growing startup, I specialize in creating and managing comprehensive documentation to enhance efficiency and clarity within the organization. I focus on developing user-friendly documentation for various internal projects, such as web and mobile applications, database systems, APIs, and critical business processes.Key responsibilities and achievements:- Create template for all documentation with company standards (Document Guide) that will be used for all document and maintain all of them.- Documentation Creation: Created and maintained detailed internal documentation, including user manuals, UAT documentation, test cases, BRD, and FSD, ensuring accuracy and alignment with organizational needs.- ISO 27001:2013 Compliance: Played a key role in preparing for and achieving ISO 27001:2013 certification by documenting compliance procedures and supporting the implementation of information security management systems.I have experience in the entire documentation lifecycle, from creation to review, and collaborate with cross-functional teams to ensure seamless operations and regulatory compliance. I am committed to producing high-quality content that improves user understanding, supports project goals, and contributes to the company's success.I am eager to connect with industry professionals and explore new opportunities to apply my technical writing skills to challenging projects.

Jakarta Raya, Indonesia

As a Technical Writer with over 4 years of experience, I specialize in creating clear, user-friendly documentation to improve software usability. I translate complex technical information into accessible content for end-users.Key projects I have worked on include:- Create template for all documentation with company standards (Document Guide) that will be used for all document and maintain all of them.- SPRI (Surat Perjalanan Republik Indonesia) / Paspor: Developed comprehensive documentation for the application suite to ensure user interaction and compliance with immigration standards.- MBanking Bank DKI: Authored and maintained user manuals and technical guides for the mobile banking application, including submission processes to app stores.- MBanking Bank Kalbar: Managed documentation for the mobile banking app, including submission and updates to app stores.- MBanking Bank Danus: Designed user-centric documentation for the mobile banking application and handled app store submissions.- MBanking Bank Nagari: Produced detailed guides and support documents for the mobile banking application, managing app store submission processes.- MBanking Bank Riau: Developed and maintained documentation for the mobile banking application, ensuring successful app store submissions and updates.- XReport Mastercard: Crafted thorough documentation for the XReport Mastercard system to support user understanding and operational efficiency.I collaborate closely with development teams, product managers, and QA comprehensiveness, and alignment with user needs in all documentation. My freelance experience in game applications has honed my adaptability to diverse documentation needs and settings.My combined experience in company environments and freelance projects has equipped me with a unique skill set in technical writing, enabling me to deliver clear, accurate, and impactful documentation. I am eager to contribute my expertise to your projects and objectives.

Jakarta Raya, Indonesia

With extensive experience as a Technical Writer, I specialize in creating clear and comprehensive documentation crucial for project success in various industries.Here are some highlights from my portfolio:- Garuda Indonesia (Web & Mobile): Developed detailed technical documentation and user guides for web and mobile platforms to ensure accessibility and usability for ticketing system and user application. Contribute directly from testing until prepare for UAT Documentation with QA Team.- JICT (Jakarta International Container Terminal): Produced comprehensive user documentation to support efficient terminal operations and regulatory compliance.- Kementrian Dalam Negeri: Authored governmental documentation, including procedures, and user manuals, to streamline administrative processes and improve interdepartmental communication.- ASABRI: Created specialized documentation for the financial and insurance sectors, such as operational guidelines, and user documentation, to enhance operational transparency and regulatory compliance.I am proficient in using industry-standard tools and methodologies to deliver high-quality documentation that enhances operational efficiency in complex projects.

Provinsi Jawa Barat, Indonesia

As a Financial Administration, I played a key role in maintaining financial health and transparency within the organization.My responsibilities included:- Monthly Reporting: Generating detailed financial reports monthly to track expenditures and income, ensuring accuracy and compliance with organizational standards.- Quarterly and Semi-Annual Reporting: Compiling comprehensive reports every 3 and 6 months, highlighting financial trends and forecasts for strategic decision-making.- Annual Reporting: Producing yearly financial reports summarizing the organization’s fiscal performance for transparency and accountability.- Program Activity Oversight: Monitoring program activities according to work plans, ensuring alignment with budgetary constraints and organizational goals.- Meeting Preparation: Facilitating stakeholder meetings by preparing agendas, financial presentations, and relevant documentation.- Interinstitutional Coordination: Collaborating with institutions to coordinate financial operations and ensure regulatory compliance.- Financial Planning: Developing monthly financial plans and cash flow projections to optimize resource allocation.- Software Proficiency: Proficient in ‘Abipro’ software for generating financial reports and data analysis.Through meticulous financial administration and strategic oversight, I contributed to the organization's financial stability and operational efficiency.

Bachelor'S Degree

Education record