Public Complaint Analyst At Sp4N-Lapor!
SP4N-LAPOR! is National Complaint Handling System in Indonesia. I followed Program Magang Pengelola SP4N-LAPOR! Batch 6. As a public complaint analyst, I was responsible to:1. Analyzed reports submitted by the citizen to LAPOR! and determined whether the report was valid or not to be processed and distributed to the relevant government institutions and authorities based on the substance of the report;2. Monitored reports that government institutions have not followed up to intervene in the report through the SP4N-LAPOR! channel;3. Made and presented weekly work evaluation of the complaint analyst team in a weekly meeting;4. Participated in a coordination/tail-gate meeting with a government institution whose management was considered to be inadequate; and5. Participated in monitoring and evaluation of government institutions to evaluate the implementation of SP4N and find solutions to resolve the problems in related institutions.