Performance-Driven, Customer-Centric IT Professional with 20+ years of career experience driving success in the telecommunications industry. Excel at consulting with stakeholders and cultivating relationships with professional partners, as well as, leveraging strong technical diagnostic skills to identify complex problems, diagnose “root causes” and implement effective, sustainable solutions. Collaborative leader with a hands-on approach to successfully developing talented teams in multiple technologies and leading customer-facing initiatives. Competently lead cross-functional teams and thrive on problem-solving and creative approaches to maximize efficiency, propel customer loyalty, and drive company objectives.