With over two years at Zampa Debattista, I've enhanced my expertise in operations management and finance, ensuring seamless business functionality and customer satisfaction. The transition from a completely different industry has sharpened my ability to navigate the complexities of CRM systems, boosting client loyalty and operational efficiency.At Zampa Debattista, I oversee day-to-day operations, client communication, and onboarding, ensuring they run efficiently and effectively. I identify areas for improvement, implement necessary changes, and analyse data to spot trends and areas needing enhancement. I then develop strategies to address those issues, continuously aiming to optimise our processes.