Diane Ackerman Email & Phone Number

Responsible for developing relationships with strategic partners such as Adobe, Microsoft, SAP America, Rim and other Tier 1 Systems Integrators. RepresentsTPC in joint marketing and business development opportunities. Manages the relationship with SAP America license sales and SAP Consulting. Represents TPC’s competences, capabilities, success stories, and reference clients with various SAP organization resulting in leads of new business opportunities for TPC. Manages the TPC Gold relationship with SAP America including the placement of TPC consultants on SAP Consulting lead projects.

As a CRM Consulting Manager supported SAP CRM Solutions including CRM Customer Interactions Center for Telesales, Telemarketing and Teleservice Scenarios, Multi-Channel Integration including CTI, Email, Web Chat and IVR, and Marketing Campaign Management. Maintained strong working relationships with Customer Engagement Managers, Customer Engagement Directors, Sales Account Executives and Solution Engineers, Product Management and Development. Worked with Account Executives, Customer Engagement Managers and/or implementation partners during the sales cycle to estimate project implementations timelines, define project scope statements, define project timelines and required resource plans to ensure customer success.

Sales and Distribution Consultant

Mba, Operations And Technology

Bba, Operations Management