Diane Baxter Email & Phone Number

A highly established Operations Manager with an excellent track record in people motivation, stakeholder and change management. Recognised for attention to detail with a strong focus on the vision and values of a business. Role model in driving forward a strategic agenda and bringing people on a journey to deliver personal best results and maximising performance. 30 plus years’ experience in credit cards, mortgages, retail processing, business banking and payment protection insurance claims within a global financial organisation. Extensive banking knowledge with specific skills in mortgage underwriting, completions, servicing, arrears collections, legal work, on-line banking, mortgage and specialist complaints, remediation, onboarding business customers, contact centres and customer care. Exceptional organisational and time management skills and a passion for turning challenges into opportunities. Dedicated to achieving deadlines and prioritising workloads in a demanding operational environment whilst focusing on the cost to operate, customer journey, controls & colleagues. Experience in managing remote workers. Leadership & Management NVQ Level 5 – QCF - (Degree Level).