Diane Bisson Email & Phone Number

* Maintains and manages incentive websites for Toyota and Showtime.* Successfully launched three Toyota Dealer and three Toyota Sales campaigns.* Maintains professional relationship with Toyota clients and participants for customer service.* Manages Showtime effectively with numerous call centers and 4K participants.* Assists client management and participants with all areas of the incentives.* Created and maintains organized documentation of processes for all programs.* Works with multiple internal teams to deliver highly effective web incentive solution programs* Maintains and delivers complex reports to clients in a timely, efficient manner

Excellence in Motivation was bought by Aimia in March 2012!

* Maintained and managed service contracts for five major financial accounts and 2,100 small financial and retail accounts.* Provided expert knowledge support to India associates following outsourcing of contract management.* Liaison between customer, sales and account team and Indian associates for all customers issues.* Due to in-depth knowledge recognized as the key contact for account teams.* Ensured accuracy of billing for approximately $26M annually in maintenance fees for financial accounts.* Merged two major contracts due to Bank of America’s acquisition of Fleet Bank.* Researched unbilled activity and recovered $33K in revenue within 60 days.* Compiled complex reports used by senior management, requiring extensive research and accuracy. Received recognition from manager for thoroughness and attention to detail.* Nominated for a Great Performance Award for outstanding performance in resolving a major account clean up that resulted in retention of the customer and superior customer satisfaction. Completed a thorough review of all contracted maintenance and billing activity to ensure data integrity.* Received Award of Excellence for 2001 and 2002 for excellence in maintaining contracts and customer satisfaction.

Education record

Education record