Provide personal care and daily home support to an elderly lady. Support includes domestic support, personal care, and emotional well-being. Challenges include dementia, diabetes, depression and limited mobility, as well as effectively navigating between the client’s daily needs & choices, and the family’s general expectations.

Responsibilities included: Effectively administrated and managed student federal, private and institutional aid, as well maintenance of all financial aid automated systems. Oversaw administrative and support staff through a federal aid origination and disbursement system overhaul. Educated and counseled prospective, newly enrolled and continuing students regarding sensitive matters of money and financial aid. Worked closely with other campus departments including Admissions offices of both the Graduate Institute and the Study Abroad programs, Bursar’s office, Registrar, and Institutional Advancement. Provided students/parents, federal agencies, private institutions and external partners, as well as all levels of institutional staff, with the best customer-service-oriented service possible at all times.

Providing counseling and financial aid services to prospective, newly enrolled and continuing students on Federal financial aid as well as institutional scholarship options. Provided accurate and timely information to students through individual appointments, often at times of personal crisis or personal dilemma. Accurately completed financial aid awarding for incoming and continuing students. Worked in close coordination with the Admissions team to meet enrollment goals.

Recruiting students for Graduate Degree programs, interviewing and counseling program candidates through face-to-face meetings, phone conversations and email correspondence. Reviewing candidate applications and advising international applicants regarding visa issues. Participating in international student orientation and regular International Students’ Association meetings. Promoting and organizing campus open house events, as well as virtual open houses.

Conducting a comprehensive company assessment to establish a new company program, working closely with Japanese and Western staff to ensure a smooth transition. Interviewing and counseling program candidates and providing sales demonstrations. Participating in meetings with the company president and reporting on the company’s ongoing needs and progress. Recruiting staff, developing and conducting staff trainings and workshops.

Managing and assessing English Language programs, counseling candidate visitors and assessing customer/student progress. Mediating between Japanese upper management, Japanese staff and Western staff; facilitating meetings and providing process feedback. Actively involved in sales, providing Japanese upper management with recommendations for reaching sales targets.

Recruiting staff, providing performance evaluations and regularly participating in problem-solving sessions. Training, monitoring, and evaluating the performance of 120 Western staff members at 40 offices in the Kansai region. Planning and coordinating staff training and promoting ongoing professional development through regular staff observations, direct feedback and counseling. Mediating between Western and Japanese staff concerning employee performance and expectations.

Working at various locations including hospitals, aged care facilities, and personal homes caring for patients requiring skilled nursing care in the areas of dementia, rehabilitative, veterans and hospice care.