Multi Unit Costa Manager, Roadchef 03/2018 - Present Responsibilities & Achievements Managing the day to day operation of both the Costa cafe and the Costa Drive Thru units. I am responsible for the delivering commercial success in both units, in which I have been extremely successful, delivering record sales consistently over the past 2 years. Under my leadership, these stores have also returned 2 successful Costa operations audits scoring 100% (one of only 2 Costa's to achieve this result) and 97%. My additional responsibilities include recruitment, performance management, stock management & payroll controls. Currently, my Costa Drive Thru store is ranked 1st in the company for the Costa CSE, a competition which scores each store based on performance in operational, financial & people performance. Due to my success in my role, I have been nominated to take part in the company's succession programme called Leadership Highway, to develop my skills and ready me for a more senior role within the business.

JD Wetherspoon Pub Manager06/1999- 03/2018 Responsibilities & AchievementsManaging and running the pub, this includes servicing drinks, taking food orders, clearing tables, keeping floor standards high and offering a warm welcome.I deal with all personnel which includes being able to carry out and confidently manage investigation and disciplinary meetings, including deciding the outcome, recruitment screening and interview for all new staff, including doing their induction and putting new staff on the system. I lead by example to Maintain high standards. I deal with any customer complaints, and make sure they all leave  happy. I am fully cellar trained and trained in the kitchen, allowing me to confidently help or run a shift.. Once a week, I count and audit the stock in the pub, perform stock control and stock ordering and put delivery notes on the system. We use AZTEC and APOS with RESOURLINK. Handling cash and banking at the end of every night.