→ As Senior Solutions Architect V, within Sales Engineering at MRI, I have served the Sales team by being skillful in technology, well-versed in the MRI portfolio of products and services and understanding how these interact with each other.→ Guided several clients through a proof of concept and multiple workshops to achieve a unanimous decision to implement a solution to reduce the reliance on Excel significantly. Projects focused on understanding the Investment Modeling solution, by viewing their own data and helping them to understand the formulae and outputs. → Advising Product Management team on features that are required to improve the product and following through on these changes to inception which includes thorough testing.→ Serving development team to understand new features and incidents so that they can maintain and improve the software.→ Supporting and guiding MRI Professional Services team by helping with strategic clients and stepping in on projects where subject expert knowledge is needed.→ Yearly lectures at Queensland University of Technology and Melbourne University for the Property Economics Degree and Masters of Property, to students on Investment Modeling

-Subject matter expert, by solely training, refining business process and implementing Investment Modeling software globally, (North America, Europe, UK, South Africa, Asia, and Australia). -Projects focused on understanding the Investment Modeling solution, by viewing their own data and helping them to understand the formulae and outputs. Worked with the clients to determine the solution design and facilitation of business alignment across multiple business units.-Working as a technical writer to plan, develop, organise, write and edit operational procedures and manuals. Researched develop and documented technical and functional design specifications and test scripts. -Internal M.R.I. training and ongoing advice of the Investment Modeling solution to new recruits which included support team, development, product management and professional services