Diane Bryan Email & Phone Number

Grand Rapids, Mi, Us

Caledonia, Michigan, United States

Subject Matter Expert in agency licensing, compliance, contracts, and commissions supporting the Independent Agent Distribution Channel. Managed various compliance and expense reduction projects. Gather project plan details to develop, assemble, and maintain the project plan.Business owner/SME working closely with IT on system enhancements and integration projects. Gathers and writes business requirements for various scale projects. Conduct audits and reviews to ensure quality, compliance, and a favorable customer experience. Analyzes system and business requirements for process improvement and enhancement.

Caledonia, Michigan, United States

Develop, document, execute and maintain technical test cases and test data. Part of Duck Creek Property Conversion team.Utilizes testing tools as required to execute test casesAnalyzes system and business requirements for test ability to document conditions and expected results.Assist with the resolution of issues and defects throughout the project and testing lifecycle.Supports application development, implementation, and provide training as needed.Work closely with business partners to ensure that acceptance criteria has been met.

Caledonia, Michigan, United States

Team lead supporting Independent Agent contracts and licensing. Onboarded new agencies, monitored and assigned workflow for team on daily basis.Handled escalated requests from team members due to complexity of processing or system issues.Served as Subject Matter Expert in a variety of enterprise-wide projects impacting Agency Contract Management.Developed procedures and processes for day to day workflow to create efficiency and reduce redundancy.Managed small to medium scale projects within the Independent Agent Channel.

Caledonia, Michigan, United States

Research and resolution of escalated calls and tickets from front line staff. Monitoring external website and assisted with process improvements and system enhancements.Part of the team which developed, designed, and executed the Inquira knowledge base used on ForemostSTAR.com. Wrote procedures and articles for both internal and external users.Strong specialty product knowledge and system knowledge including underwriting guidelines and system edits.Involved in various projects and initiatives within the department to improve the customer experience on the agent facing website.