Diane Butcher Email and Phone Number

• Provides an advisory and consultancy service to staff and management on a range of human resource issues, procedures and policies consistent with employee standards and guidelines. • Provides management effective coaching on a variety of HR issues including employee relations, retention, grievance matters, organizational design, staff development, performance management and benefit administration.• Effectively administer the corrective counseling policy and problem resolution policy, displaying objectivity and excellent judgement to reduce organizational liability. Ensures consistency of performance documentation. Makes recommendations to management regarding all termination decisions.• Acts as a first point of contact for Department Heads in identifying, developing and proposing changes in positions, structure, compensation and reporting relationships to improve operational effectiveness. • Provides consistent education and enforcement of the harassment policy and acts as initial review of all claims. Provides appropriate follow-up and documentation of all complaints.• Analyze staff related metrics and HR performance indicators and makes appropriate recommendations to department heads.

• Facilitate Program Management meetings, holding technology partners and managers accountable for project milestones.• Prepare and analyze financial reports, submitting and supporting plan variances and accurate forecasting. • Coordinate government and consultant communications, ensuring strict confidentiality and segregation of information. • Resolve technology reporting inconstancies through detailed document edits.• Tracking cost proposal contracts and fund obligations.

• Managed a $3.6MM budget comprised of an operations group totaling 71 staff • Responsible for USD Liquidity Management: managing funds for over 3,000 correspondent accounts• Responsible for USD Processing of ~40,000 transactions daily for the Europe, Middle-East and Africa clients • Lead various Employee Engagement, Client Recognition, Innovation and Staff Development programs• Presented at various Global Client (75-100 pp) and Management Conferences (NYC, Oriskany, Syracuse)• Ensure Service Level Agreements are established, monitored and successfully by Client, Product and optimal staffing levels• Developed and lead 2012 Central NY Bridge Event encouraging cross-regional staff• Chaired Employee Engagement Focus Group• Participated in the Informal Mentoring Program, mentoring several individuals

• Provided Human Resources and Employee Relations support for 700 employees globally • Advised line mangers on policies and procedures related to Human Resources• Trained and coached managers on Corrective Action Process• Provided succession planning consultation for over 60 managers and assisted in creating a comprehensive development program.• Collaborated with Legal, Corporate Security and Employee Assistant Program staff to solve employee relation issues.• Responsible for all aspects of recruiting, attending career fairs and hosting over 20 open houses • Tracked and controlled compensation budget• Coordinated Career Development Fair held in Oriskany, Pittsburgh and Orlando• Designed and conducted on-boarding program for new hire (Company history, benefits, etc). • Championed change management to ensure a smooth transition for mangers and staff with various transformations within the company such as merger and integration activities, operational relocations, Human Resource strategic and structural changes• Coordinated Career Development Program and prepared candidates for final presentations

• Managed Training Department & Western Europe Investigations consisting of 21 staff • Developed training materials, coordinated class schedules, and liaised with operations managers • Managed workflow to ensure production deadlines and quality standards were met in a fast paced environment • Responsible to cross-sell international banking products and services• Prepared and administered staff evaluations