• Provide front/back end support of the LOAN IQ application to business user community • Liase with vendor to report bugs by recreating issues, test fixes, and coordinate the execution of vendor sequels and patches• Manage and track issues within IT and Operations, assist with development of action plans, ensure remediation targets and escalate issues to senior management• Work closely with the stakeholders to understand business requirements and work with our Technology partners to define functional and technical requirements for future state development plans• Work with technology and business owners to ensure initiatives are properly prioritized.• Manage timely execution of the plan and provide regular updates to project stakeholders• Provide front/back end support of the LOAN IQ application to business user community • Liase with vendor to report bugs by recreating issues, test fixes, and coordinate the execution of vendor sequels and patches• Manage and track issues within IT and Operations, assist with development of action plans, ensure remediation targets and escalate issues to senior management• Work closely with the stakeholders to understand business requirements and work with our Technology partners to define functional and technical requirements for future state development plans• Work with technology and business owners to ensure initiatives are properly prioritized.• Manage timely execution of the plan and provide regular updates to project stakeholders

• Served as Lead Project Manager in the Risk and Control Self Assessment Programme. Evaluated the design and effectiveness of existing key controls, assessed the operational risk exposures and determined mitigating actions with reference to risk tolerance levels • Document and analyze risk management processes, systems and data flows to identify potential opportunities for improvement • Facilitate business process design workshops with business teams, identify improvement opportunities, model and analyze business impact of future state design and align with target-state strategy• Identify, document and analyze emerging risks and their potential impact and propose risk management processes• Develop capabilities to allow for correlation and quantitative analysis of supplier risk data Provide in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions • Collect, review, document and communicate business needs and requirements and act as an advocate to ensure their successful implementation• Enforce best practice control standards to ensure all relevant internal and external rules, regulations and procedures are adopted and followed in a controlled environment

• Managed a portfolio of commercial loan accounts on syndicated, bilateral and participated deals using various integral systems ie. ACBS, LoanTrak, GBS, GCIS and GAOS• Timely execution of requests from clients with respect to terms of agreed facilities, includes drawdowns, repayments, rollovers, wire transfers, treasury fundings, and investigation of issues• Settlement of leverage trades from the Secondary Loan and Trading market i.e. assignments and participations • Analyzed and reconciled daily bank position and trading revenue to ensure the recognition of income

• Served as an individual US representative with a direct report to London based department• Documented business requirements with the business community, project team, sponsors and all relevant stakeholders• Maintained detailed plans, identified and logged risk related issues, and managed all aspects of the requirements gathering on technology build and rollout• Documented the downstream impact of the requirements on systems and data flow• Facilitated the integration of new systems and processes into line procedures• Assisted in development of test plans, test scenarios and scripts and participate in User Acceptance Testing

• Liaised with business and subject matter experts to develop and finalize business requirements within the LOAN IQ application• Identified control weaknesses and implement process improvements in the lifecycle of a loan • Assisted with test strategy in User Acceptance Testing, Integration Testing, and Parallel Testing for LOAN IQ upgrades and enhancements• Provided training to validate understanding of business designs to LOAN IQ front end users • Interfaced with LOAN IQ IT developers to assist with resolving technical issues and provide production support to users• Created process flowcharts for existing procedures in the loan operations unit using the MEGA tool• Identified and mapped the operational risks at each job function level

• Provided on-site post live support to new clients, including Lucent Technologies and GE Capital• Conducted Workflow analysis and documented new Workflows including flowcharts• Assisted client in preparing test scripts and cases and coordinate test plans and execution and review test results• Logged issues, and work with developers and clients to resolve any issues, enhancements, or fixes to Loan IQ• Acted as Second Level Support Person for all business related issues on the Loan IQ Help Desk i.e. recreation of bugs, creations of log dumps, deliverance of fixes• Tested the Loan IQ System with each release including unit & regression testing• Supported Business Analysts with documentation updates• Worked closely with Developers and Business Analysts with testing enhancements and new functionality

• Serviced a portfolio of commercial loans on syndicated, bilateral and participant deals via the LOAN IQ System• Set up and closed new deals and assisted with primary syndication• Coordinated initial funding for deal closings and restructured credit agreements • Executed Secondary Loan Sales and Trading transactions i.e. assignments and participations• Identified convenants as outlined in credit approval and loan agreement and set up convenant details for tracking purposes• Collaborated with Front Office and/or Borrowers to ensure timely resolution of quarterly compliance certificates, loan covenants and financial statements• Monitored amendment notifications related to covenant changes and deal extensions on covenant renewals