Diane Cooke Email & Phone Number

Summerville, SC, US

Fort Myers, FL, US

• Founded in 1983, Chico's FAS is a retail company consisting of three brands - Chico's, White House Black Market and Soma. Chico's FAS currently operates just over 1200 retail boutiques and outlets throughout the U.S.
• Spearhead confidential escalated investigations, draft thorough summaries for each investigation, and communicate the necessary recommendations to resolve workplace complaints received through Navex Open Door case.
• Assist with the development and interpretation of policies and procedures and provide training to field retail associates to ensure compliance with established policies and procedures
• Coordinate with legal counsel and perform thorough investigations to support the Company’s response to EEOC charges
• Supervise two Employee Relations Generalists and oversee all workplace investigations ensuring thorough investigations are thoroughly completed accurately and consistently
• Run and analyze monthly and quarterly reports providing detailed analytics of Employee Relations data and communicate recommendations for continuous improvement based on trends observed within each month or quarter

Fort Myers, FL, US

• Provided strategic partnership regarding associate development, succession planning and performance management for 3000 field associates for 3 regions and 270 Soma retail stores nationwide
• Performed confidential investigations and determined appropriate action or level of discipline with regard to workplace complaints submitted through Navex Open Door case management system
• Assisted with the development of disciplinary documents and analyzed statistical results to identify opportunities for performance improvement
• Assisted with the formulation and coordination of the company’s position in lawsuits, hearings and charges related to employment practices and EEOC complaints
• Conducted exit interviews and analyzed trends identifying opportunities for improvement and associate retention

• Contracted with new insurance broker, shopped and implemented robust benefit plan providing 20% savings to employees and the company
• Coordinated payroll records and ran bi-weekly payroll for multiple locations in Reno and Las Vegas, NV
• Developed merger and acquisition process and collected and analyzed due diligence

North Charleston, South Carolina, US

• Palmetto Primary Care Physicians is the largest independent multi-specialty physician lead group in the Charleston, SC market. With over 90 providers, the group employees 500 clinical and non-clinical staff across 30.
• Designed, developed, recommended, and implemented strategies, processes and policies to support, improve and strengthen the Human Resources department initiative for physician owned primary care business operating 28.
• Consulted with all levels of administration and staff to provide effective HR support, including interpretation and communication of policies and procedures
• Established Human Resources departmental goals, activities, objectives and policies; hired and supervised HR staff; aligned the staff key performance indicators and talents, as well as the budget and activities of the.
• Managed Human Resources department of four along with two Credentialing team members
• Advised the CEO and Physician Partners on policies, procedures and management issues

Fort Myers, FL, US

• 21st Century Oncology, currently GenesisCare, is a leading Oncology group. The Company offers Radiation Therapy, Urology, Medical Oncology and other integrated cancer treatment services throughout the United States.
• Functioned as Strategic Business Partner by providing leadership, consistent delivery and expert knowledge in representing Human Resource functions throughout assigned regions of NC, SC, AL, Jacksonville, FL, FL.
• Supported 3 Regional Vice Presidents throughout three regions with 190 medical offices and 900 employees
• Obtained due diligence information for acquisitions and analyzed information to ensure smooth transition for employees and the company, proposing necessary recommendations when appropriate
• Conducted orientations for employees joining the Company through acquisition; thoroughly communicating policies and procedures including the transition of the employees benefits, compensation and vacation accrual
• Supervised one Regional Human Resources Generalist responsible for the Northeast region

Fort Myers, FL, US

• Provided guidance and counseling to managers and 1800 employees for 120 radiation and urology centers in 16 states relating to policies and employee relations, including disciplinary actions, disputes, investigations.
• Performed confidential investigations and responded appropriately and consistently with regard to employee disputes and complaints
• Developed, implemented and interpreted HR policies and procedures and provided training to regional staff to ensure compliance with policies and procedures
• Directed thorough investigations, drafted position statements and provided rapid resolve to EEOC complaints
• Acted as liaison with legal counsel and maintained compliance with federal, state and local laws with regard to policy development, disciplinary actions and terminations
• Assisted in gathering and analyzing due diligence information for acquisitions of new medical practices and conducted employee onboarding meetings communicating acquisition information