I am a passionate and energetic individual with over 27 years of of frontline customer service, operational and people management experience. I am looking to apply these skills in a customer service, operations or planning role at a more strategic and senior level of an organization.Key Skills•Customer Service and operational management and delivery•Leading and motivating front-line customer service staff •Delivering successes in operational and customer service areas in both UK & overseas airports through a team of customer service staff•People Management, including performance and attendance management and managing company processes•Industrial Relations, including working in a trade union environment, building and maintaining professional and effective relationships•Teamwork, working closely with colleagues to achieve results•Communication to customer service staff on a broad range of issues•Organisation and planning of work in a multi-functional environment to achieve timescales•Management and understanding of safety and security standards and corporate compliance•Management and understanding of airport emergency procedures and business continuity•Resource management and planning including recruitment and selection of customer service staff•Budget management and delivery on financial compliance•Business portfolio management and relationships with external vendors and authorities•Change management and implementation of new customer service initiatives•Management of structural & organizational changes•Commercial and industry awarenessSpecialties:Airport OperationsManaging customer service delivery standardsAirline Emergency Preparedness/PlansPeople Management