Diane Cuzol Email & Phone Number

Saint-Cloud, Île-De-France, France

Ville De Paris, Île-De-France, France

Ville De Paris, Île-De-France, France

Au sein du pôle UX de Groupama, je suis Product Designer sur l'outil utilisé par les conseillers en agence pour enrichir leur connaissance client et gérer leurs potentiels de vente avant souscription. • Préparation et animation des ateliers d’idéation et de co-conception avec l’équipe projet• Réalisation de wireframes et maquettes high-fi• Affinage des specs en rédaction d'US avec l’équipe projet• Participation aux rituels de l'équipe projet• Run de l'outil de manière générale • Rédaction du protocole de recherche utilisateur permettant de réaliser des tests utilisateurs• Déplacements en agences pour tester l'outil auprès de plusieurs conseillers • Alimentation d’une base de retours utilisateurs avec tous les verbatims récoltés et regroupés en thématiques• Restitution des observations et recommandations

6 months at the Design Thinking Factory working from the user research to the product's delivery:• Watch of the constant improvement of the existing products• Collaboration with the business, product owner, product manager and the dev team• Discovery phase (user research to bring clarity to the need)• Ideation (wireframing, iterations, validation with the business and the PO)• Design with Bel's design system, rechallenge of the components and writing of the documentation• Prototyping of the solution, user testing (qualitative and quantitative), iterations• Follow-up on the product once it's released, feedback harvest

Paris

Teaming up with the French Ministry of Justice's innovation pole, the goal of this work was to establish an HSE polics within the french correctional workshops. • User research (observation) in Melun's prison: industry, dev team, stationery• User journey, scenarisation and definition of the need• Design, prototype and developpment (within Schoolab's incubator) of a positive impact solution.

Région De Amsterdam, Pays-Bas

6 month internship within Adidas/ Reebok Global Customer Service.• Daily update of the CS' KPIs on Einstein and Adobe Analytics • Preparation of the commercial results on Excel • Design and layout of commercial dashboards on Salesforce Analytics for the department's weekly meeting• Reporting of CS' peak season numbers (Black Friday, Christmas, Cyber Monday, etc.)• Reporting on CS' performance on WhatsApp and on the Chatbot, then testing• Taking part in the Annual Customer Service Regions Summit (Adidas/ Reebok)• Taking part in the Salesforce Service Innovation Summit 2020• Taking part in the monthly canal cleaning in Amsterdam• Taking part in the Adidas' Green Team (raising awareness around recycling in the office, etc.)

Région De Bruxelles, Belgique

4 month internship at Ambiance Live in Brussels:• Creating and uploading new stickers designs with Adobe Illustrator and Photoshop.• Creating and maintaining Google Ads campaigns.• Daily benchmark on new designs to create, depending on the market's trends.

Région De Stuttgart, Allemagne

5 month internship at Bosch' headquarters in Stuttgart within the C/MSS Marketing and Sales department:• Taking part in team meetings on developing the customer feedback tool for professional customers (Daimler, PSA, etc.)• Presenting new designs for Bosch' internal social network layout with GIMP and Notepad.• Help with the organisation of C/MSS' seminar in Singapore.

Paris

Région De Heilbronn, Allemagne

1 month student job entirely in German :• Organization of the city's events (flyers designing, invites shipping)• Partly at the reception desk of the tourist office (speaking in German and English)https://www.heilbronn.de/startseite.html

Innovation X Design Specialized Master

Innovation x Design specialized Master (1 year): Master thesis (crush of the jury ❤️): Does the generalization of tatoo work modify its.

Master 2 (M2) Digital E-Business

Activities and Societies: Coordinatrice campus Eiffel de l'asso Fée Croquer5 years of studies in the field of Digital e-Business ending.

Design Thinking

4 month university exchange within the Business Innovation and Digital Marketing program. Projects: • Start-up Marketing Strategy: making.

Asper School Of Business, Marketing

4 month exchange program majoring in Consumer Behavior. Essays: • The Indigenous integration in Winnipeg • Implementation of a Canadian.

Baccalauréat, Literature High School Diploma Specializing In British Literature.